Joe Nachbaur - State Farm Insurance Agent

sara l 

on BBB

3 years ago

I have an auto loan with State Farm, and would never recommend this company to anyone. I will be telling everyone I know that State Farm is the worst company. Their employees are extremely rude, will talk over you and raise their voice at you. They avoid my calls for days at a time (telling me they will call me before the day ends but they never do). Keith Hartsgrove in Lakeland FL was suppose to call me in regards to reinstating my loan by the end of the day. Each day I called and his assistant would promise me he would be ... read more

Connie G 

on BBB

3 years ago

I purchased insurance online and had a terrible time dealing with them. I got the run around, bait and switch, etc., I have requested a refund several times, in writing and not received it and it has been over a month. I contacted State Farm Insurance Customer Service and could not get it settled but they recommended I talk to the agent. I had already purchased insurance elsewhere and did not want to deal with the agency as I had such a bad experience. I told them that but still have not received a refund... I have it in wri... read more

Nick B 

on BBB

3 years ago

State farm is horrible to work with whenever you have a claim, but they will gladly take your money and "review services" once a year to make more money from you. In 11 years owning my home and having homeowner's insurance through them, I have filed two claims.The first was after a well documented hailstorm went through my area in 2014 and damaged my roof. All my neighbors got new roofs from their insurance. State Farm would only cover half my roof. Just this past August, we had a severe lightning storm with hundreds of ligh... read more

Jason C 

on BBB

3 years ago

My parked car was hit by one of their insured, the person accepted fault at the time but State Farm sent me a letter saying they didn't accept fault because I couldn't prove it. I'm working on getting video, then I'm going to sue the driver. 

Jesus 

on BBB

3 years ago

I was in an accident involving a second party under statefsrm insurance. They were spot on addressing my situation and helping me get through. My only concern was in resolving loose ends with the hospital as there were still accounts payable. I am forced to solve this alone in a situation I did not cause and could have been avoided. Communication is key in resolving these issues in a timely manner when the insurance company says "we have your back" 

Dennie G. 

on BBB

3 years ago

I have been a State Farm customer for over 20 years & have always been proud to share that with people. The girls in my local office are friendly, knowledgeable, & helpful. I’d hear people complain about their insurance company high premiums, the lack of support, the denial of claims, & think how blessed I was to be a State Farm customer. I had always had good experiences with State Farm & felt I could depend on the services I purchased, that is until the last four years. In 2015 I had my roof redone. Not due to any damage, ... read more

Britt T 

on BBB

3 years ago

I will not be using, NOR will I recommend State Farm to anyone I know! I got into an accident a couple weeks ago, and the guy who ended up on my case didn't speak to me AT ALL the ENTIRE investigation; and even said I was found at fault because "we need to hurry up and move on from this case". Which makes me feel like I was not priority AT ALL to find the truth to what happened in my accident. State Farm has NOT AT ALL made me feel like a valued customer! To just brush off your customers, despite who was at fault! This is SA... read more

Karon L 

on BBB

3 years ago

As a victim of an accident where the other driver was a State Farm member I have had the worst service ever. They refuse the move the complaint along until they talk to their member, despite the fact that the driver was cited by the police for improper backing. They have been trying to reach their client for 17 days with no success and refuse to begin processing the claim until they "hear his side of the story" Meanwhile I am out a drivable vehicle. Every contact made with State Farm has been made by me with no updates, no p... read more

Andrea S 

on BBB

3 years ago

My partner has been a customer of State Farm and agent Betsy Warner for more than 25 years. We have our home and car insurance with State Farm. When our home was flooded with a mixture of rain and sewer water on Labor Day 2020, we called Ms. Warner to let her know what had happened and to file a claim. We couldn't reach her and were routed to a regional State Farm office. We were told that we were not covered for this type of water damage. We were shocked to hear this and to learn that such coverage was only available as an ... read more