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Jim Keras Chevrolet
- Car Dealers
- Memphis, TN
About this business
Jim Keras dealerships have been locally owned and operated since 1949. We, the Keras family, are proud of the fact that our Sales and Service Departments have been recognized by Chevrolet for the highest level of achievement in customer satisfaction.
Location details
2000 Covington Pike, Memphis, TN, 38128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Stupid morons can't get the right email address for their customer. I am not their customer.
RecommendedBobby and his crew always take care of me and do a good job. The girl who checks you out when you leave could be a little more professional and friendly though.
Took my Chevy Camaro in (that I just purchased March 22) in to get looked at due to the check engine light being on, along with other things. My appointment was scheduled for 9:45 (which I was advised would be a 1 hour & 45 minute appointment). At first they said they could not find my extended warranty that I purchased (I had a copy from when I first purchased the car from THIS LOT). So she said they would look at the car, diagnose the issue, & we go from there .... fast forward to 12:00. I had been sitting in the lounge fo... read more
Business response:
We're sorry to hear that you had a poor experience. Be sure to bring your photo ID and proof of full coverage insurance to your next visit and we'll put you in a service rental for the day at no charge to you.
I’ve only had regular maintenance. And one accident repair. I’ve been satisfied on all occasions.
Business response:
Thank you for the kind words. We appreciate your business.
Their customer service is poor to say the least. I wouldn’t suggest buying a vehicle there. There were things they owed me such as the spare key which they said they couldn’t find. I’ve called them several times because they would not call me back about the key. Once you purchase a vehicle, they just forget about you. Also, another salesman asked to move my new truck the day I was purchasing it and smoked inside of it. When I complained about these issues to upper management, they acted like it was not important to them.
Business response:
We apologize for the delay in getting the issue with the key resolved. As we mentioned in the couple of correspondences with you earlier this morning, we will get this taken care of as soon as possible.
My Family and I were driving to New York to visit family on our vacation, when our AC Compressor went out. I called other Chevrolet Service Depts and was told it would take 3 days to fix. When I called Jim Keras Chevrolet, Bobby said he would do his best to fix in a day so we could get back on the road for our vacation. When we dropped off our vehicle, we met Bobby. He was very nice, considerate, and helpful. They even gave us a loaner while they fixed our vehicle. So we were able to see the sights of Memphis. We appreciate ... read more
Great place and great people
service was good and done in a timely matter
Business response:
Thanks Michael, for your positive feedback. We appreciate your business, and hope you have a great day!
The staff was very friendly from start to finish, we ran through a few barriers, but in the end, were able to find something that I’m glad to drive home in!
Business response:
Thanks Derik, for taking the time and providing us with your feedback. We appreciate your business, and hope you have a great afternoon!
Frequently asked questions about Jim Keras Chevrolet
How is Jim Keras Chevrolet rated?
Jim Keras Chevrolet has a 4.3 star rating with 1,667 reviews.
When is Jim Keras Chevrolet open?
Jim Keras Chevrolet is open now. It will close at 8:00 p.m.
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