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Jim Gilmore - State Farm Insurance Agent
- Insurance
- Overland Park, KS
About this business
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Location details
11009 Metcalf Ave, Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
One of State Farm’s clients rear ended me. The person at fault has been outstanding and as helpful as they could possibly be. State Farm on the other hand has been a nightmare. The accident happened over two weeks ago and an estimate was written last week. Still no payment issued. Anytime I call to reach the claims handler she is not available. I have one call back from her and when I spoke to her she denied paying loss of value for my vehicle stating the vehicle is over 5 years old and doesn’t qualify. This is not accurate ... read more
i’m terribly disappointed that it’s takingt 24 hours for me to get help After a traffic accident. I would’ve had a car I am without auto rental or a human from state farm to assist me. Yesterday the agent hung up on my husband because the other driver was at fault. Today I got through to the claims agent who did not realize their microphone was on and I could hear them in their house and they did not answer that call or my voice but yet I think heard me then muted themselves?!!!!!
I think this company has excellent customer service people who put a friendly face on a racketeering business—a business that discriminates based on a socio-economic caste system and which requires insured persons to have an agent. All agents are franchised businesses which profit off of customers’ premiums, so it is a negatively reinforced system on all levels. A positive system would be one that it claims to be—keeping people safe and with a safety net in case of accidents. Rather, it is more like a casino, with the odds i... read more
Business response:
April 4, 2023 State Farm Insurance Companies PO Box 2320 Bloomington, IL 61702-2320 Better Business Bureau 8100 N. University Peoria, IL 61615 RE: BBB Case Number ***** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 2, 2023. While we cannot share specific details in this public response, our Underwriting Department attempted to contact the complainant on March 31, 2023, and April 3, 2023, to address her concerns. We will continue to work with the complainant to reach a satis... read more
State Farm is a joke. Their client hit me when he turned on red as I slowed down to turn into a gas station. Sheriff even put that he failed to yield. They will pay 70% of my damages & made it incredibly hard to get in touch with anyone. Their only answer was I can have my insurance pay for the repair & they'll reimburse when it's decided. The guy on the phone literally argued with me that I had an obligation to yield to his client, who again, TURNED ON A RED LIGHT. I'm livid & will tell anyone & everyone that this company i... read more
State farms 1800 customer service line operators are the most rude, disrespectful people I have dealt with this year. Stay away from this company at all costs unless your suing them.
I am a costumer of State Farm in ******** ******** Drew Norman agent for 20 plus years. I have been disgusted with the service. The letter I received of cancellation of my policy this March was already paid for after I talked to someone (Jay) just now. In the middle of my work, I got a text that I am going to be cancelled bec my insurance is due for March . I called and talked to a staff Jay who have no idea what is going on, confused and very unprofessional with costumer services. He did go and charged my credit card for pa... read more
State Farm's claim adjusters and claim handlers are trash. Horrible customer services and poor communication! After thr adjuster came out and made his report, it was horrible trying to reach them. A "manager" supposedly called me back after so many times of trying to reach someone about my claim! This "manager" was rude, yelled at me and my contractor. Told us we could call him to talk about the claim, but never picks up or return our calls!! I will be leaving state farm once my claim has been completed!! You all just lost a... read more
State Farm has been the worst to work with on a claim. Have been in a 2 year battle with them for storm damage that caused water damage internally. My paperwork states " internal damage caused from external roof damage. External damage is not significant enough to cause internal damage " I'm not sure if they even know what they mean by that. If you are thinking about switching or using State Farm for your insurance agency, look elsewhere unless you like having your money taken from you every month only to have 0 coverage.
After State Farm tried to back charge me months for a error in quoting by one of their represnetatives, I informed them it would be tooo high for me and notified them that i would not be renewing my policy. In return, they went into my bank account and took the money they wanted for their mistake almost $500!! They vclaimed they would refund my money and sent me a check for a little over $100! I advise you, if you ever get a policy from them do NOT give them your account information. They will go in without your permission a... read more
Frequently asked questions about Jim Gilmore - State Farm Insurance Agent
How is Jim Gilmore - State Farm Insurance Agent rated?
Jim Gilmore - State Farm Insurance Agent has a 1.2 star rating with 1,412 reviews.
When is Jim Gilmore - State Farm Insurance Agent open?
Jim Gilmore - State Farm Insurance Agent is closed now. It will open tomorrow at 9:00 a.m.
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