Jim Gilmore - State Farm Insurance Agent

Sharon D 

on BBB

2 years ago

Our 2022 Jeep Compass was rear-ended by a State Farm policyholder, resulting in significant damage to our vehicle's bumper and engine malfunction. We contacted State Farm to start the claim process,our initial interactions with their claims team were unprofessional. After our vehicle body work was completed we reached out to State Farm to start a diminished value claim. We received an email offering $3,750 for our vehicle. This offer was lower than expected.We spoke to Sandra H*****, State Farm's property complex claim speci... read more

Patricia H 

on BBB

2 years ago

State farm issued a check to me on November 22,2022 in the amount of $9,254.49 for replacement of my stolen vehicle. Months later they are now claiming that I was over paid and requesting that I pay back $6,393.39. I am not happy about this. Why should I have to pay back after they were the ones that issued the check, and to come back 3 months later after I have bought another vehicle with the check. It was their mistake. Can someone please tell me if there is anything that I can do? I am a widow, and my income is limited. I... read more

William M 

on BBB

2 years ago

Worst service I have ever received when dealing with a claim. I would never purchase a policy with them again! We are completely disgusted with how we have been treated as a whole. We were continually told things would be done that were not done and there was never follow up. We would call and call and still after a month, NOTHING IS DONE!! 

Donald B 

on BBB

2 years ago

They aren't like they make out too be even with discounts that you get state farm raised my premium I made one change and put me as primary driver which I have no tickets and no accidents went from 149 a month to 170. So they really aren't that great. 

Elaine S 

on BBB

2 years ago

State Farm claims department is the worst In the industry. They hire unknowledgeable, uncaring adjusters. They care zero about customer service. My agent is great and so are his staff folks, but claims is horrible. 

Drew W 

on BBB

2 years ago

Charged my credit card overdrawing it even though I had canceled my policy. Still have not resolved the issue. 

Drew C 

on BBB

2 years ago

I filed a claim for water damage with State Farm on March 10th. After several calls to schedule an adjutor today, he called and said he had a family emergency and could not make it. Someone else would call to schedule. When I call the agent, John Luithly, State Farm Agent, 192 TECHNOLOGY DRIVE SUITE F, IRVINE, CA 92618. I spoke to "Honey" i believe her name is. She said they were just the agent and not claims and couldn't see any of my information. I asked her to have John call me, she asked my phone number. I have to admit,... read more

Randall S 

on BBB

2 years ago

I never spend the time to write bad reviews but State Farms ineptitude has been one of the most time consuming and worst business experience in a very long time. Although I spent more than 47 days dealing with State Farm for a totaled vehicle, I still have ongoing issues. In short, they lost the vehicle after being towed, provided me an estimate on the wrong vehicle model (20K difference in claim), I had to track every move they made to update the next person I spoke with, and now, even after contacting my agent multiple tim... read more

Sean S 

on BBB

2 years ago

It's been a month since my accident and 10 days since my vehicle has been in the shop. I contacted State Farm 4 days ago to get the status of my vehicle and there has been no response. Very poor customer service.