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Jim Browne Chrysler Jeep Dodge Ramof Tampa Bay
- Car Dealers
- Tampa, MO
About this business
Location details
10909 N Florida Ave, Tampa, MO, 33612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 a.m. |
First time taking one of my two dodge trucks to Jim Brown. Recall on airbag. 9 AM appointment time. checked in and they said two hours as per the phone conversation the day prior when the appointment was made. at one o clock I texted to see what was happening. not ready or in the service bay. why no call? called asked for manager on hold 13 min, left message for manager to call. No manager called. truck ready 4:14 walked to get truck. no offers to give me a ride. called to talk to management and got the run around. Poor serv... read more
Business response:
We’re sorry that you had a less than completely satisfactory experience. Service manager Justin Kitzmiller was in a meeting when you phoned and apologizes for not returning your call in a timely manner. As is the case with all of our guests, your appointment time was set with one of our advisors, not the technician himself. While the recall in question normally takes about two hours to complete, traffic volume and unforeseen issues with other customers’ cars can sometimes cause delays.
I can’t say enough great things about Justin, Julie, and the entire Jim Browne service department! They truly put the customer first!
Business response:
Matt, we're happy you found our staff to be so supportive during your experience here. Feel free to reach out to us if you need anything. Have a wonderful day!
Your people always show great interest in me and my vehicle's needs when I come in for service. This occurs whether I make an appointment or just drive in to the express line. I greatly appreciate the attention my vehicle receives during being serviced and the thorough inspection it is given before being returned to me. I will return.
Business response:
Gerald, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Browne Chrysler Dodge Jeep RAM of Tampa Bay. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Business response:
Thanks for five star rating!
Business response:
We’re sorry that you had a less than completely satisfactory experience. Service manager Justin Kitzmiller says that he spoke with you and has addressed your concerns. Should you require any further assistance, please don’t hesitate to give him a call at (813) 935-4812. Thank you.
A year ago every transaction with the dealership was great. Now I go in expecting a some kind of clusterfk.
Business response:
We’re sorry that you had a less than satisfactory experience. Should you need further, please contact service manager Justin Kitzmiller at (813) 935-4812.
Nancy, service advisor, Justin, supervisor and Jennifer ARE ALL HORRIBLE AND NEED CUSTOMER SERVICE TRAINING!! SOMEONE FROM CORPORATE PLEASE CONTACT ME FOR ADDITIONALFEEDBACK!
James, my SA, was great. Explained things well & checked with me periodically through the service of my Jeep Cherokee transmission issue. Definitely will return & ask for James the next time I have a need for service.
Business response:
Hi, we are so happy to read such a great review about your recent service experience with us! We hope to see you again soon!
Excellent customer service and communication. They really seem to care about customer satisfaction.
Business response:
Thank you for the great review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!
Frequently asked questions about Jim Browne Chrysler Jeep Dodge Ramof Tampa Bay
How is Jim Browne Chrysler Jeep Dodge Ramof Tampa Bay rated?
Jim Browne Chrysler Jeep Dodge Ramof Tampa Bay has a 3.9 star rating with 289 reviews.
When is Jim Browne Chrysler Jeep Dodge Ramof Tampa Bay open?
Jim Browne Chrysler Jeep Dodge Ramof Tampa Bay is open now. It will close at 8:00 p.m.
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