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Jiffy Lube
- Automotive
- Honolulu, HI
About this business
Location details
1489 Punchbowl St, Honolulu, HI, 96813, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Got an oil change from them on 5/22/2023. Worked with ********, who was courteous, friendly, and professional. Had one oil change from them before without any issues, and the service has always been excellent.
Business response:
Thank you for taking time to share your feedback!
I had my rear brakes done in February. A couple of weeks later I noticed a ton of noises coming from the rear. It got worse and I brought it back in. At that point, an employee jiggled my car around and said there was nothing wrong. A few days later the rear wheel totally seized up and I had to have it towed to a shop. There they found that Jiffy Lube had left several old parts in the brakes that had become wedged into the brakes. The cost for fixing the damage done by Jiffy Lube far exceeds the original cost to replace the ... read more
Business response:
We do not show that our corporate office was contacted and there is no case on file. Please provide the invoice of service to ************************************************************** and include the review comments. Feel free to attached all relevant documentation so that we can also investigate.
Just got back from another oil change at Jiffy Lube ***********. I LOVE this place. AMAZING Service !! I had a minor issue last time I was here. ***** Is BEYOND AMAZING !! She made it Right. I Could Not Be MORE Satisfied with the Management at this location. I've been using this location since 2016. Because of ****** Exceptional Managerial Skills and ******* continuous OUTSTANDING Customer ********************** and upkeep of my OLD car... I will continue to keep using this location. YOU ALL ROCK !!! Keep Up the GREAT Job ! ... read more
Business response:
Thank you for taking time to provide feedback related to your visit. We appreciate our patronage and hope to see you for your next vehicle maintenance.
After receiving an oil change, an employee parked my car to the side and left the key on top of the car. Being a keyless fob, I was able to drive the car off the lot, but the key fell off onto the side of the road and was damaged by other cars on the road. The manager admitted fault and signed a paper stating they would reimburse for the amount of a replacement key fob which was $500 at the dealership. It's been 4 months and their district manager by the name of Abraham has been dodging my calls. He won't pick up the phone o... read more
Business response:
We do not show service records for this customer. Please forward a copy of the ******************** invoice to ************************************************************** and include the review comments so that we may research.
When I pulled up for an oil change, no one was around and an employee eventually sauntered out of a room and into the bay to pull me in. Once inside and the employee removed the oil filter, another employee came over and was then informing me of the cost of oil change (effectively trapping me here already because oil and filter had already been dumped). I was at that time informed of the base price, and told that my service would also require additional costs due to extra oil needed. As that employee was talking with me, his... read more
Business response:
Our records indicate we contacted the customer and resolved this matter.
Team Car Care Jiffy Lube damaged my car while changing my oil and caused $3,000 worth of damage. The process to get that resolved has been terrible. I will never use Jiffy Lube again
Business response:
We do apologize for your experience.
Got an oil change done on 2/18/23. Car broke down 2/20/23 due to oil being over filled and chocking out my engine. Started a claim for damages with them and have not heard back since. I call corporate and the store every day and no one has helped me at all. I call corporate and they say I need to speak with the regional or franchise owner. I call the store and they say they aren't franchised and the **************** department needs to contact me. They don't care about doing what is right.
On Friday January 20, took my truck for an oil change. Came back because they did it wrong not sure what they did. After I left, drove my truck for 20 minutes, got it come back i think they left my truck without oil. Managed couldn't gave me a honest answer. Funny thing another customer came back because he was right behind me and did an oil change. Same his car starts leaking oil after he left the shop. I hope my car is good, because if not I will go back and tell them I need some solutions. I am trying to file a claim with... read more
Do not use this Jiffy Lube! My car (2016 ****** Outback) was serviced on Monday, 12/19 and on Thursday, 12/22 the car broke down on I80 in ************ as my son was coming home for Christmas. Attached are the images from a mechanic in ******, ** that shows the missing oil drain plug, engine oil all over the bottom of the car, and internal damage to the engine. As a result of this poor service, my son and girlfriend were put in a very dangerous position - stranded on the side of I80 at 9PM for two hours with traffic/trucks c... read more
Frequently asked questions about Jiffy Lube
How is Jiffy Lube rated?
Jiffy Lube has a 4.2 star rating with 585 reviews.
When is Jiffy Lube open?
Jiffy Lube is open now. It will close at 6:00 p.m.
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