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Jiffy Lube
- Automotive
- Honolulu, HI
About this business
Location details
1489 Punchbowl St, Honolulu, HI, 96813, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Went to jiffy lube to get a tune up on a Thursday and could not leave out of parking lot. When I did drive off my vehicle killed on me. I called customer ********************** and filed a complaint and have not been able to talk to anyone but the district manager, who has to email someone also. It has been over 72 hours and I have not heard from the franchise owner at all. My truck is still at the store.I have not been accommodated for at all.
Business response:
Our records indicates the District Manager spoke with ********************* on 6/20/23 and opened claim # ***** on her behalf. The assigned Vehicle Claim Specialist should be contacting *********************.
Went to jiffy lube to get a tune up on a Thursday and could not leave out of parking lot. When I did drive off my vehicle killed on me. I called customer ********************** and filed a complaint and have not been able to talk to anyone but the district manager, who has to email someone also. It has been over 72 hours and I have not heard from the franchise owner at all. My truck is still at the store.I have not been accommodated for at all.
Business response:
Our records indicates the District Manager spoke with ********************* on 6/20/23 and opened claim # ***** on her behalf. The assigned Vehicle Claim Specialist should be contacting *********************.
Got an oil change from them on 5/22/2023. Worked with ********, who was courteous, friendly, and professional. Had one oil change from them before without any issues, and the service has always been excellent.
Got an oil change from them on 5/22/2023. Worked with ********, who was courteous, friendly, and professional. Had one oil change from them before without any issues, and the service has always been excellent.
Business response:
Thank you for taking time to share your feedback!
Got an oil change from them on 5/22/2023. Worked with ********, who was courteous, friendly, and professional. Had one oil change from them before without any issues, and the service has always been excellent.
Got an oil change from them on 5/22/2023. Worked with ********, who was courteous, friendly, and professional. Had one oil change from them before without any issues, and the service has always been excellent.
I had my rear brakes done in February. A couple of weeks later I noticed a ton of noises coming from the rear. It got worse and I brought it back in. At that point, an employee jiggled my car around and said there was nothing wrong. A few days later the rear wheel totally seized up and I had to have it towed to a shop. There they found that Jiffy Lube had left several old parts in the brakes that had become wedged into the brakes. The cost for fixing the damage done by Jiffy Lube far exceeds the original cost to replace the ... read more
Business response:
We do not show that our corporate office was contacted and there is no case on file. Please provide the invoice of service to ************************************************************** and include the review comments. Feel free to attached all relevant documentation so that we can also investigate.
I had my rear brakes done in February. A couple of weeks later I noticed a ton of noises coming from the rear. It got worse and I brought it back in. At that point, an employee jiggled my car around and said there was nothing wrong. A few days later the rear wheel totally seized up and I had to have it towed to a shop. There they found that Jiffy Lube had left several old parts in the brakes that had become wedged into the brakes. The cost for fixing the damage done by Jiffy Lube far exceeds the original cost to replace the ... read more
I had my rear brakes done in February. A couple of weeks later I noticed a ton of noises coming from the rear. It got worse and I brought it back in. At that point, an employee jiggled my car around and said there was nothing wrong. A few days later the rear wheel totally seized up and I had to have it towed to a shop. There they found that Jiffy Lube had left several old parts in the brakes that had become wedged into the brakes. The cost for fixing the damage done by Jiffy Lube far exceeds the original cost to replace the ... read more
Frequently asked questions about Jiffy Lube
How is Jiffy Lube rated?
Jiffy Lube has a 4.3 star rating with 626 reviews.
When is Jiffy Lube open?
Jiffy Lube is closed now. It will open tomorrow at 7:00 a.m.
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