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JEA

3.2

About this business

JEA is one of the largest community-owned utilities in Florida that owns, operates and manages several power-generating plants and electricity distribution systems. It serves more than 360,000 electric system, over 240,000 water and nearly 185,000 sewer customers in Jacksonville in Florida. The organization supports the Water and Sewer Expansion Authority through a range of utility services, including capital project management, purchasing and billing. JEA also provides customer care, operational support, maintenance and acc... read more

Location details

21 W Church St, Ste 1, Jacksonville, FL, 32202, United States

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WeekdayScheduleStatus
Mon7:30 a.m. to 5:30 p.m.
Tue7:30 a.m. to 5:30 p.m.
Wed7:30 a.m. to 5:30 p.m.
Thu7:30 a.m. to 5:30 p.m.
Fri7:30 a.m. to 5:30 p.m.
SatClosed
SunClosed
3.21,268 reviews
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Krys Jennings's profile image
Krys Jennings 
7 years ago

Waiting for hours on a reconnect for something your company messed up. All of my food in my fridge is ruined. Thanks. 

Will Ludwigsen's profile image
Will Ludwigsen 
7 years ago
Susan Chapman Sontag's profile image
Susan Chapman Sontag 
7 years ago
Carl Zehler Sr's profile image
Carl Zehler Sr 
7 years ago
Larry Gabriele Kennedy's profile image
Larry Gabriele Kennedy 
7 years ago

After JEA replaced my water meter my bill went from $50. A month to $600. A month! Trying to get them to fix this issue is useless! They say I have a leek, however no leek can be found anywhere! I have tried to file a complaint but have been unable to contact any one to file the complaint! I contacted the Mayors office and complained to them, waiting for them to get back to me. Next stop is the media! 

Danny Campbell's profile image
Danny Campbell 
7 years ago
Mary-Wallace Riley's profile image
Mary-Wallace Riley 
7 years ago
Michelle Silvio Arnold's profile image
Michelle Silvio Arnold 
7 years ago

Bernadette in Customer Service ROCKS!!!! Thank you 

Michelle Maso's profile image
Michelle Maso 
7 years ago

Why is it okay for you to inconvenience your customers by overcharging them especially after such an event as Irma. Livid that my bill is the highest it has ever been even though we were without power for several days. Fix it. 

Frequently asked questions about JEA

How is JEA rated?

JEA has a 3.2 star rating with 1,268 reviews. 

When is JEA open?

JEA is closed now. It will open tomorrow at 7:30 a.m. 

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