Jackson Hewitt Tax Service

Lucia 

on BBB

2 years ago

The tax preparer at Jackson Hewitt has the worst tax knowledges and services. I have been telling her I need to file my 2022 tax return separately with my husband but she still put everything together only under my husbands name even the file name only has my name on it. When I pointed this out and asked her to give me back all documentations belong to me, she suddenly got really upset and she raised her voice and said really terrible and ugly words to me with the dirty look on her face. I just can not believe this is a so-c... read more

Natasha J. 

on BBB

2 years ago

I filed taxes with JH in 2021. First issue I had was they put in my banking info in wrong and I had to wait in my refund through mail. Second issue was they had my son's name and social wrong and had to file an amendment. Third they put my disaster relief info in incorrectly and had to file another amendment. Fourth when they did the last amendment they changed my AGI and said I owed taxes. I now have to have another amendment (which they keep telling me they will call me back and yet to do so because they can't find what wa... read more

Natasha J. 

on BBB

2 years ago

I filed taxes with JH in 2021. First issue I had was they put in my banking info in wrong and I had to wait in my refund through mail. Second issue was they had my son's name and social wrong and had to file an amendment. Third they put my disaster relief info in incorrectly and had to file another amendment. Fourth when they did the last amendment they changed my AGI and said I owed taxes. I now have to have another amendment (which they keep telling me they will call me back and yet to do so because they can't find what wa... read more

Robert Z 

on BBB

2 years ago

This company reminds me of a payday lender. My wife and I are on Social Security as our only income. We have been sabotaged by the ** Government this year. We had five transactions during the year that apparently warranted the parties conducting the transaction to send us various tax forms, all of which were either a loss (modest stock market holdings), or amounts we received that were very limited such as a settlement from ****** over a bad transmission and even an interest statement from the *** for an old stimulus payment... read more

DC 

on BBB

2 years ago

They lied about the cost of tax preparation. I have used them in prior years and have always had the same rate and same amount of papers to be filed, so the price should always be the same. They told me they increased their prices by $200 this year only after I called and spoke with a supervisor. Thats all fine and dandy but why is there still $300 that is unaccounted for?? Why would you tell me how much it would cost then charge me $500 more than that? And not even tell me. I had to figure it out on my own once I got home a... read more

DC 

on BBB

2 years ago

They lied about the cost of tax preparation. I have used them in prior years and have always had the same rate and same amount of papers to be filed, so the price should always be the same. They told me they increased their prices by $200 this year only after I called and spoke with a supervisor. Thats all fine and dandy but why is there still $300 that is unaccounted for?? Why would you tell me how much it would cost then charge me $500 more than that? And not even tell me. I had to figure it out on my own once I got home a... read more

Robert Z 

on BBB

2 years ago

This company reminds me of a payday lender. My wife and I are on Social Security as our only income. We have been sabotaged by the ** Government this year. We had five transactions during the year that apparently warranted the parties conducting the transaction to send us various tax forms, all of which were either a loss (modest stock market holdings), or amounts we received that were very limited such as a settlement from ****** over a bad transmission and even an interest statement from the *** for an old stimulus payment... read more

DC 

on BBB

2 years ago

They lied about the cost of tax preparation. I have used them in prior years and have always had the same rate and same amount of papers to be filed, so the price should always be the same. They told me they increased their prices by $200 this year only after I called and spoke with a supervisor. Thats all fine and dandy but why is there still $300 that is unaccounted for?? Why would you tell me how much it would cost then charge me $500 more than that? And not even tell me. I had to figure it out on my own once I got home a... read more

Robert Z 

on BBB

2 years ago

This company reminds me of a payday lender. My wife and I are on Social Security as our only income. We have been sabotaged by the ** Government this year. We had five transactions during the year that apparently warranted the parties conducting the transaction to send us various tax forms, all of which were either a loss (modest stock market holdings), or amounts we received that were very limited such as a settlement from ****** over a bad transmission and even an interest statement from the *** for an old stimulus payment... read more