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Irwin Lincoln
- Car Dealers
- Freehold Township, NJ
About this business
Irwin Lincoln is a dealership that promises to be simple, straightforward, and sincere. Everyone here has one goal... "To make every sales and service experience effortless." Our commitment to your satisfaction is what makes us the place where customers prefer to do business. This is our promise to you... today and every day!
Location details
F, 4000 U.S. 9 S Lot, Freehold Township, NJ, 07728, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Never ever work with Sales person Eileen Conlon I reserved the Mazda CX5 grand touring last week and paid advance 500$ for that car. I couldn't take the car last week. I said her I will come back on Saturday to pick the car. When I went Saturday she said she sold the car which I booked. Then increased the original quotes because she has to pull the car from another dealer. When I ask her how can you sell the car which paid advance without notifying me? she was giving all reason...
Business response:
Sarathy, I'm sorry to hear that you are upset and I apologize for the miscommunication. As you know, the original vehicle that you had put a deposit on was brought to our dealership. You later asked us to allow your brother to purchase the vehicle instead. We obtained a twin vehicle for you, which is still available and sitting in our lot waiting for you. Please call me when you have time so that we may further discuss this and get you all set up in your new car. I look forward to speaking with you. All the Best, Jay Irwin, ... read more
Rude and disappointing staff The staff in this center are very rude not helpful at all. I lost all interest in buying the car. Eileen especially had a very poor attitude in helping customers.
Business response:
Meenakali, I'm sorry to hear that you had a negative experience with us. We appreciate all of our customers and we want you to feel comfortable when you visit us. We never want you to feel disrespected in any way. I hope that you will provide us with another opportunity in the future to show you how important your business is to us. We appreciate your feedback. Best, Carlos Sousa, GM
Excellent Dealership I have purchased and leased quite a few cars from Irwin over the years. I always deal with Wayne Calabretta. Wayne helps me choose the right car for me, never rushes me and knows the Lincoln product extremely well. Travis Locasio is always involved in getting me a great deal and making me feel at home. Chuck Sarkady is my finance person and gets the paperwork done in a timely manner and explains everything in detail.
Business response:
Hi Linda. It is so good to hear we are your trusted dealer. I am glad Travis, Wayne, and Chuck have assisted you in your car-buying experience to the fullest. They are all crucial members to our team. Thank you for the wonderful review. Please enjoy your new vehicle! Sincerely, Carlos Sousa, GM
Excellent product, excellent salesperson Although the car, MKC, is excellent what took the sales over the top was the salesperson Steve Spertos. Very knowledgeable about the product. Took his time and explained everything about the dealership and most importantly took his time with the sale (lease) and a thorough explanation of the vehicle. PS: Why isn't Steve Spertos' name listed below?
Business response:
Hi William C. Wilks, thank you for your comment on your experience at our dealership! I am thrilled to hear that Steve made you feel comfortable leasing your new MKC. It is a beautiful car with great features. If you have any further questions or concerns please let us know. We hope to see you again soon. Thank you for coming in! Best, Carlos Sousa, GM.
Amazing Customer Service - John Davis Our family planned to travel to Ocean, New Jersey from Georgia the last week of July for our nephew's wedding. Unexpectedly we had a death in the family and had to travel earlier than expected. We had service scheduled on our Mazda CX-9 prior to our original travel date. The service included a recall, new tires, and a broken driver side visor. In between the funeral and wedding I called a Mazda dealership closest to my relative's house, but they were very short answering my questions and... read more
Business response:
Hi Patty M., thank you for your kind feedback. I'm truly sorry for your loss, but I am glad to hear that we were able to give you piece of mind during your stay. John shares our belief that all customers should be treated like family. I'm glad that was reflected upon you during your visit with us! Here at Irwin Mazda, we will always go above and beyond to make sure that we have exceeded your expectations. Please do not hesitate to give us a call if you have any further questions or concerns. We are always happy to help. Than... read more
Feeling ripped off. Car was represented to have a clean Carfax and accident free, when the paint started peeling off the front bumper I took it to the body shop only to find out it had in fact the car had been in an accident. Repeated phone calls to the used car manager go unanswered. Some decent customer service after the sale would've been nice. BUYER BEWRE!!!
Business response:
Hello Scott2285, I am sorry that you were disappointed with your experience with us and I assure you that we always portray our cars to the best of our knowledge and according to CarFax reports. I apologize that you have had trouble reaching us. I would be happy to assist you in any way that I can, but I am unable to locate your name in our system. Please contact me at your earliest convenience at 732-462-1818. I look forward to speaking with you. Best, Travis LoCascio Sales Manager
chuck was a great person to deal with. they were there for me every step of the buying process. they went though all of the cars features with me. they made me feel special.
Business response:
We appreciate your business wendy123! Thanks for taking the time to leave your feedback. I'm pleased to know you had a great experience with us. Enjoy your new car! All my best, Carlos Sousa, GM
Great experience Excellent experience, have leased many cars at Irwin and never had a problem. Steve in service has always given me excellent service. Travis and Jay have gone the extra mile and made my many leases pleasurable.
Business response:
Hello, Thank you for taking the time to leave us a review and congratulations on your new car purchase! I am so pleased to hear that you continue to have enjoyable car buying and service experiences with us. I appreciate your loyalty to the Irwin brand and I am happy that you have been satisfied with Travis, Jay, and Steve's service over the years. We want our customers to look forward to visiting us and we aim to make every experience at Irwin an outstanding one. Thank you again for continuing to trust us with all of your a... read more
Irwin Great salesman, Wayne Calabretta. We love our new Lincoln MKZ. We will definitely be coming back for another car when this lease is up in 2018
Business response:
We appreciate your feedback, Dkinn. Congratulations on your new MKZ! I'm glad Wayne was able to make your experience here at Irwin Lincoln a pleasant one. Looking forward to seeing you in 2018. Thanks again, Carlos Sousa, GM
Frequently asked questions about Irwin Lincoln
How is Irwin Lincoln rated?
Irwin Lincoln has a 4.6 star rating with 1,344 reviews.
When is Irwin Lincoln open?
Irwin Lincoln is open now. It will close at 8:00 p.m.
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