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Inspire
- Other
- Philadelphia, PA
About this business
We sell clean power and smart home devices in states with retail energy choice programs.
Location details
30 S 15th St #1400, Philadelphia, PA, 19102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 5:00 p.m. | |
| Tue | 07:00 a.m. to 5:00 p.m. | |
| Wed | 07:00 a.m. to 5:00 p.m. | |
| Thu | 07:00 a.m. to 5:00 p.m. | |
| Fri | 07:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I signed up with a Door to door rep, and have had it for about 3 months now its going good for now i saw a few bad reviews so i was skeptical for awhile but nothing with the variable rate has changed at all. Maybe it is because i live in Pittsburgh, Pa I always use the refer a friend program and now my friends have inspire as well.
Business response:
Hi Patricia, Thank you so much for taking the time to review Inspire. We appreciate your love for clean power and referring us to your friends. If you ever want to discuss options for your account, don't hesitate to contact our Member Support. Thanks again.
I was lied to by their door to door salesman. The customer service representative wouldn't or couldn't help me. After signing up my rate nearly doubled in three months. If my experience is any indication of this company's attitudes towards its customers, I strongly don't recommend signing up. Find another company.
Business response:
Dear Nicholas- We're so sorry for your poor experience. Per your recent conversation with Bre, we've escalated your concerns to our Sales Quality team. We're glad we were able to resolve your concerns with you over the phone and appreciate your feedback. Please let our Member Support team know if you have any other questions.
AVOID THIS COMPANY! I signed up for Inspire after a door to door salesman showed up to my place in Philadelphia and told me my rates will be always cheaper or around the same as PECO's and that it's green renewable energy. I was sold. So I signed up at a rate of .0759 cent/ kwh in August 2016. Now it's May 2017 and I just realized my rate is .1439/kwh. I went through my bill history and saw my rate was the same for a couple months but in 4 months I went from .0759kwh to .1439/kwh.. THAT IS ALMOST DOUBLED IN 4 MONTHS AND IT S... read more
Business response:
Dear Mr. B******r- Thank you for taking the time to share your opinion of Inspire. I would love to find your account and work to rectify your complaint. I'm not finding an account number your name or the email on this complaint. Can you please contact membersupport@helloinspire.com and we would appreciate the opportunity to discuss your complaint.
I fell for the salesman ** the first time. Told me that rates were typically 8 to 10 % lower than my current provider. First bill comes in and rate is about 30 % higher than it would have been. I complain and then I sign up for a fixed rate of .1039 per KWH . First bill comes in and that's what I paid, so I'm happy. Now my second bill comes in and they are charging me .1696 That's a 60% increase over the FIXED rate I signed on for. What part of fixed rate don't I understand? I guess fixed means they can change the rate when ... read more
Business response:
William- We're so sorry for the issues you're having with your account. I see that you spoke to our Member Support Specialist Bre this morning and she resolved the error on your last invoice by issuing you a refund for the difference. I can confirm your account is in a fixed price account and you should see that price on your next 5 months. Again, I deeply apologize for the error on your account and hope the refund resolves your issue.
Apparently they have a variety of billing alternatives, so if you think you have a bad one, it is probably best to first call (or online chat) them to discuss alternatives. I didn't like the fact that my bill seemed to be increasing each month since Nov, (rising to $0.1597 per KW-hr) after an initial 4-month flat rate of $0.1199. So, I called to discuss options. They said that they had a fixed rate plan of $0.1079 as long as I could commit to staying with them for 12 months. Since this is lower than the variable rate from my... read more
I had a representative come to my door back in June of 2016. My rates did vary a little just as she had explained to me so it wasn't that big of a deal. I am just happy to do my part in helping the environment and ensuring that we have a cleaner air.
Business response:
Hi Amarilys, Thank you for the kind words and I'm happy to hear about your support of a cleaner community and world! Please reach out to our Member Support team if you have any questions about your membership.
Frequently asked questions about Inspire
How is Inspire rated?
Inspire has a 4.1 star rating with 456 reviews.
When is Inspire open?
Inspire is closed now. It will open tomorrow at 7:00 a.m.
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