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Inspire
- Other
- Philadelphia, PA
About this business
We sell clean power and smart home devices in states with retail energy choice programs.
Location details
30 S 15th St #1400, Philadelphia, PA, 19102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 5:00 p.m. | |
| Tue | 07:00 a.m. to 5:00 p.m. | |
| Wed | 07:00 a.m. to 5:00 p.m. | |
| Thu | 07:00 a.m. to 5:00 p.m. | |
| Fri | 07:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I signed up for this service without first doing my due diligence and researching what is clearly a company that does not deal above board with customers in any sense. I was approached while grocery shopping and offered a gift card for signing up (a classic sign of a scam, which I was unfortunately naive to), and signed up because I do genuinely care about the environment. First red flag: you don't need to be the person on your electric bill for them to sign you up to the service. Again, not something I thought about for lon... read more
Business response:
Hi Quinn - Thanks for reaching out in regards to this issue, we're very sorry for the poor experience. Our Member Experience Team responded to your email first thing Monday 7/16/18 morning, and we also confirmed via phone that your enrollment with Inspire was cancelled. In the state of PA, you must state that you are an authorized decision maker on the account in order to enroll for a suppliers service. Again, we're very sorry for the frustration, and glad we were able to speak earlier today and resolve any concerns. Please ... read more
Pushy. Dodgey. That was my impression. Told door-to-door salesperson I'd check the company out online. No brochure. No long-term rate information. Kept insisting I give him my electric bill. I kept saying no. I read that some how people were signed up without their permission. This company better hope they have not done that to me because I will file complaints with state consumer protection and PUC.
Business response:
Hi, Normal- Thank you for your feedback regarding our representative that visited your home. We have shared your feedback with our Sales Quality Manager and have taken the appropriate steps with the representative. If you have any further issues, feel free to respond to the email you exchanged with our Member Experience Manager.
Total scam. They come to your door stating that they have information from your neighbors that your rates are to high and they want to see your bill. They first try to pretend that they are here to check "your utilities". I told them I was not interested and then they said that it was vital for them to"check things" or some load of BS like that. I then told them I did not write the check for the PECO bill and they wanted to know who did. All of this happened while i was on the phone with client, I became rather annoyed at th... read more
Business response:
Hi Tony - Thanks so much for taking the time to speak with our Member Experience Manager. We're again very sorry for the poor experience you had with one of our representatives, and we take this feedback very seriously. If we can help with anything in the future please don't hesitate to reach out, I'm glad our team was able to speak with you and resolve your concerns!
Worst company to deal with. They almost give you a heart attack with ridiculously high bills and customer service is least bothered to resolve customer concerns. When they Signed me up they were very nice and lied about the electric rate. But then they kept increasing crazy with out ever notifying even by email which is worst. In other words they cheat you using smart tactics. The customer service over phone was not even ready to connect me to a supervisor/manager to resolve the billing issue.
Business response:
Hi, Karthik- I'm sorry you were unhappy with your month to month plan. In reviewing your account, it appears our Member Support Specialist did offer you a fixed rate or flat bill option which you declined. Our Member Experience Manager reached out to you via email and is awaiting your response. We would appreciate the opportunity to resolve your concerns.
I am so frustrated that I was lied to and harassed into joining Inspire. The sales people didn’t leave when they were supposed to, they lied about the cost, and they wouldn’t leave or let me go inside to do the phone call for signing up. And when the person on the phone asked if they were still here, they told me to lie and say they left, all the while keeping me outside with them telling me what to say, and they even listened to my social security number and wrote everything down that I was saying on the phone while signing... read more
Business response:
Hi, Morgan- I understand you just spoke to our Member Experience Manager. She discussed your review and you were able to come to a mutual resolution. Thank you for your feedback and the opportunity to resolve your concerns. Please don't hesitate to reach out to our Member Support team if you have any additional questions.
FALSE ADVERTISING! The "flat monthly rate" has risen each and every month causing my electric bill to go up to and beyond an additional $70.00 a month in charges. Would love to have selected a way to help the environment in choosing cleaner energy however being lied to in the process proves this company is a scam and will only clean out your wallet. Do not fall for this like I and many others have!
Business response:
Hi, Jeremy- Inspire does offer a flat bill, subscription plan, however, you enrolled on our month to month, variable rate. I'm so sorry if that was not clear when you enrolled. When you contacted us, we offered you the subscription plan which you declined. We would love to have you supporting clean power on our subscription plan so feel free to give us a call back if you change your mind.
I cannot believe this is allowed to have 2 people come to my door when it was freezing outside! I was pressured into falling for their lies! My electric has gone up over 50 bucks! my electric is never over 80 buck whether its summer or winter! This is HUGE *** SCAM! I WILL BE CANCELLING MY SCAM FROM MY PSEG ACCOUNT ASAP! ALL YOUR PEOPLE DID WAS LIE TO ME! Seriously my electric went up over 50 bucks a month! THEY SAID IT WOULD COST NOTHING WHAT BS! please BBS please make so they cant rip off any more innocent people of their ... read more
Business response:
Hi, Terrie- I'm so sorry you were dissatisfied with your fixed rate plan for clean energy. Our Member Experience Manager reached out to you to discuss your account but you declined to speak. If you change your mind and would like to review your account history, feel free to respond to that email.
This is a crooked company. Do not sign up under any circumstance. I was charged 3 times more this month than I would have paid PSE&G for the same service. They will not release me from my contract. I did not know that there was a contract. That was never revealed to me. I should have checked them out before I changed services. Do not make the same mistake.
Business response:
Hi, Ann- I'm so sorry for your experience. I understand you've spoken to our Member Experience Manager who confirmed that our rate was lower than your local utility's company and referred you to them if you wish to dispute the usage. Please don't hesitate to reach out to our Member Support team if you have any further questions.
These people came to my house pressured my wife into signing some contract, we sent off a email asap to cancel and rescind this company from being our provider. Please do your research before signing up with any company. If it sound to good to be real it usually is not. They lie at the door and to out faces, shame on these people. I researched their rates and public reviews, all not good.
Business response:
Hi, Steve- We're sorry to hear you've decided to not purchase clean power with Inspire. We've cancelled your enrollment and responded to the email you sent shortly ago. Please feel free to respond to that email if you have any additional questions.
Frequently asked questions about Inspire
How is Inspire rated?
Inspire has a 4.1 star rating with 456 reviews.
When is Inspire open?
Inspire is closed now. It will open tomorrow at 7:00 a.m.
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