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IMT Desert View
- Residential Leasing
- Phoenix, AZ
About this business
Location details
17030 N 49th St, Phoenix, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Verified Renter Poor maintenance. You can just raise a maintenance request and forget as that’s what staff here expects from us. The portal is just to make you happy thay you have raised an issue. Nobody is going to fix that. Maintenance here is pathetic. Every time they will have the same excuse that we are short of staff. But short of staff doesn’t mean you keep a issue open for 4 months and counting..
Business response:
Hello! We're so sorry to hear about your experience. We definitely strive to provide all our residents with top- notch service; the good news is that we have hired a new technician to our team and are on our way to hiring more help! This should alleviate the long wait times for maintenance requests. If you have a maintenance emergency, however, please let us know so we can take care of it right away! Thanks again!- The Avana DV Team
Verified Renter The recent management team is not at all good . They don’t care about your problems at all.
Business response:
Hello! We are so saddened to hear that you think we do not care about our residents. We take our residents needs and concerns very seriously and wish to do everything we can to make their experiences the best they can be! Unfortunately, some circumstances don't allow us to be able to rectify our residents' concerns right away; however, we are always striving to to the best we can to help! You have posted this review anonymously; so, if you feel comfortable, please reach out to us at 602.788.4000 or by email at avanadesertvie... read more
No maintenance, rude behaviour No maintenance. They don't care about existing residents. My dryer is not working for more than 6 months, Microwave door is broken, Water leaking in kitchen sink and bathtub, Sick stoppers broken. I am done with raising maintenance requests. They just keep closing the requests without even acknowledging them. Rude behaviour of maintenance workers. No response on maintenance requests, emails or calls.
Business response:
Hello! We're so sorry that you are having this issue! Rest assured your repairs have been scheduled by the Maintenance Supervisor, so you should have a resolution very soon!- The Avana DV Team
Verified Renter It used to be best apartment in this neighborhood. But things have changed. Very high rent, rude office people, outdated equipments, not so cleaned units are some highlights.
Business response:
Hello and thank you for your review. I'm disappointed to hear that your opinion of Avana Desert View has changed recently. The market has definitely changed around us and our community is not, unfortunately, immune to those changes. We'd love to hear more about your feedback in terms of equipment that you may feel is outdated as well as your experience with the office staff. Please feel free to email us at avanadesertview@greystar.com so we can help turn things around for you!- The Avana DV Team
Verified Renter Love the area and gym and pools and apartment is cute and redone nicely! Lots of space. they just need to get way better on responding to work orders much faster not a month or two.
Business response:
Thanks for your review! We're happy that you're loving your apartment home! Please make sure to keep an eye on your emails; we update all our resident regularly on how we're working diligently to take care of everyone's work orders as soon as possible. Thanks again!- The Avana DV Team
Poorly managed - ROACH Infested If I could give a 0 star I would. Tasha the manager is never available and dodges resident concerns every moment she gets. When posing concerns and addressing work orders that have been outstanding for 3+ months, they offer no solution. Jesse the leasing manager lacks professionalism, and will not help you with any matter after you sign that lease. DO NOT DO NOT DO NOT move into this roach infested, poorly managed community.
Business response:
Thank you for your feedback! I'm saddened to know that you think that I \"dodge\" my residents concerns. I have taken the time to empower and educate my staff on community and company policies so that they are able to help you with your concerns in my absence. Unfortunately, as much as I would like to be on the front lines speaking with our residents face-to-face, there are more aspects to the job than answering resident questions, so Jesse and Tarah are more than equipped to address your needs. I also understand that you ar... read more
Verified Renter Recently moved in and I found the staff to be very helpful and friendly. Complex is very well maintained and quiet. I am very happy to have moved here.
Business response:
Thank you so much for your review! We appreciate you and look forward to make your living experience a great one through and through!- The Avana DV Team
Incompetent and Unaccountable We had issues from day one. When we took possession of the unit, we found that no one had bothered to clean the floors: dust and detritus left from the previous tenants littered the entire apartment. Even after scrubbing the floors several times our socks still turned black. Management offered no assistance, claiming they were unable to get anyone in to clean before we had to move our belongings in and not offering so much as an apology. The apartment was absolutely not in the condition it shoul... read more
Business response:
Hello! Thank you for your feedback. Unfortunately, there is no name listed or any contact information, so I am unable to reach out to you directly. As you may know, we, like many companies and communities within the Valley, are experiencing staffing shortages and lack of qualified candidates for hire that are making it difficult to attend to work orders with the same efficiency as before. We are currently working on taking care of work orders by emergencies (AC's not cooling, major plumbing leaks, etc.) and then scheduling w... read more
Verified Renter This is not a community I would recommend for anyone to lease. Maintenance requests as critical as kitchen appliances take months and months to get resolved, and need multiple follow ups. My refrigerator and dish washer also has issues, but I decided not to waste time placing another request and planning to move out soon.
Business response:
Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please reach out to our team directly at avanadesertview@greystar.com so we can work together to turn your experience around!- The Avana DV Team
Frequently asked questions about IMT Desert View
How is IMT Desert View rated?
IMT Desert View has a 3.3 star rating with 709 reviews.
When is IMT Desert View open?
IMT Desert View is closed now. It will open at 10:00 a.m.
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