Hub Madison

Rudy L 

on BBB

a year ago

Moved in to my new apartment 13 months ago the staff was friendly on getting me to move in. After move in there were several issues with the apartment and they were not taken care of for a long time. (Very little hot water, bath tub peeling, light bulb out, windows not balanced, ac system working extra hard leaving me with a bill of $500) Upon move out we cleaned our unit beyond more than how it came except the fact about missing the internal stove area. Greystar is now trying to charge - $200 “full paint” $90 cleaning fee, ... read more

Becca K. 

on BBB

a year ago

This company is running financial crimes and scams. They require a deposit when APPLYING for a unit as a hold. We read reviews citing delays on returned holds and thought it was a past problem. It is not. We’ve been waiting for our money back since JUNE. It is now OCTOBER almost November. The first time we asked on the status of our money back, they said a check was lost in the mail. I’m sure there was no check and they finally mailed one SEPTEMBER 29th. We deposited that check only to have a STOP PAYMENT on our money and ov... read more

Anastasia V 

on BBB

a year ago

So let's start I received the keys to a new apartment on Friday, we started moving with my child, and on the second day we noticed cockroaches on the wall in the living room, then the next day in the kitchen sink, I started inspecting the apartment all the corners and crevices and found a lot of small cockroaches everywhere, I went to the office and said that I want to break the contract and want my deposit and the first month of money back, and the manager told me that they will not give me my money back and they will fine ... read more

catherine n 

on BBB

a year ago

Horrible company! Totally neglect of the properties that they manage! 

David F 

on BBB

a year ago

My family and I endured a deeply troubling experience at Sawyer Heights Lofts in Houston TX, having been subjected to two robberies within a week, which left us feeling extremely unsafe. Moreover, one of our cars had been broken into in the parking garage, and our next-door neighbor's car was broken into four times in less than six months. Despite our repeated complaints, management has shown zero interest in addressing these critical security issues. A back door facing a homeless camp just a few feet from the building has b... read more

Samantha B. 

on BBB

a year ago

Our washer began to smell like sewer and ruined a bunch of our clothes. I had notified the leasing office about this issue on September 1st and had to remind them again on the 11th before anyone came to fix it. Our fire alarm battery dies every 6 days, and is so sensitive that it will go off if we toast bread as well as just simply turning on the oven. Maintenance keeps telling us that they “ordered us a new one” but nothing has ever come of that. Our dishwasher has always had black mold in it. I have gotten on my hands and ... read more

Claudia V 

on BBB

a year ago

I live in these apartments for already a year and two months. Since the 12th of this month, September, I informed the office about an underground water leak in my apartment, and until today I have not had any response about this issue. Closet has water all over the floor and all my clothes are soak wet. My mother sleep and fall on the floor. And the apartment office has not reached out to me for already six days since my report. The smell of mold is noticeable, and is already affecting my kids health. 

Upset C 

on BBB

a year ago

We are a sec 8 family with a mentally and physically disabled senior, the manager held an apt at (Westwood apt Sacramento) and took 90 DAYS to fill out a simple fasa online and RESPOND on time, that’s all that had to be done! We paid 250$ to hold an apt!! I had to physically walk in to get any type of answers as I called 156 times in an afternoon not one return call! Finally after we are on our LAST WEEK at our old place they tell us “ I don’t have time to do your application anymore your constant checking in is too much you... read more

James B 

on BBB

a year ago

I am a new resident at Waterford at Southlands, less than a month. They require residents to do a full move in checklist. I do not have a problem with this other than what the resident is doing is basically an inspection of what has been done to the apartment before move on, because the management can't be bothered. I asked how specific I needed to be and I was told very specific. Patchwork painting was done. Manager informed me that they paid a third party contractor to do a full painting of apartment. It was never checked.... read more