Hub Madison

Shantel G 

on BBB

a year ago

I moved into Zone Luxe owned by Greystar property management & it has been a disaster. I moved into to a unit they they confirmed was move in ready and that was not the case. The apartment was dirty & there were tons of items that needed to be fixed or replaced. It took a while month for the work to finally be completed & to me that is not at all acceptable. If i am required to pay a deposit plus move in costs, I expect the unit that I am moving into to be clean & fully operational. The long list of things wrong with the uni... read more

Thayne W 

on BBB

a year ago

Upon vacating the rental apartment, I made sure that all necessary obligations were fulfilled, including a comprehensive cleaning of the entire apartment. I have photographed all the areas just in case I needed to prove the cleanliness and maintenance performed during the move-out. Despite my communication with Greystar, during which I mentioned that I have photographs to prove its cleanliness, I asked for clarification on the specific discrepancies, no detailed information or photographic evidence was provided. The lack of ... read more

Sarah B 

on BBB

a year ago

We lived at an apartment complex that was bought by Greystar midway through the lease, and after the new management came it was significantly worse experience as a resident. Upon move out, we provided our new forwarding address in an email and we also gave it to the lease office over the phone when they called to confirm our account was closed, and again when I called to check on the status of the return. Over two months later, we still have not received our security deposit they said we would be sent. Each time I checked wi... read more

Seam M 

on BBB

a year ago

From the get this place has been problem after problem. From verifying income to maintenance worker keying car, to 150$ trash bills. Instead of ranting about how the garage door fell on the roof of my brand new car and getting lease violations for having an American flag on my patio, I’ll just say don’t move in or waste your money supporting a business like this 

Janessa B 

on BBB

a year ago

The Domain at Town Center Drive Moved into a dirty apartment and will tow your car in your purchased parking spot. Management will never admit their mistake, unprofessional behavior and will not take into account any issues. They want nothing to do with you. Walls are paper thin, making you hear everything around you and so you will never be able to get any sleep sometimes. The internet is also unreliable. Did not work for 2 weeks. Theres internet outtages. If you have online class, this place is not for you. Multiple bad re... read more

Ryan D 

on BBB

a year ago

After moving out of my apartment, Greystar mailed me a paper bill for the final wrap-up and cleaning services. The bill had very vague instructions on how to access the payment portal online and did not provide a Due Date - both on the paper bill and on the portal. I attempted to contact Greystar via email and phone several times to confirm the due date, but to no avail. After paying the total amount due less than one month later in full, I discovered that Greystar sent my bill to collections. I confirmed with the collection... read more

Daniel A 

on BBB

a year ago

Greystar is claiming my utilities are due the same date as my rent. They are also claiming that my utilities charge posts a day earlier than it actually does. They refuse to respond to my emails as they claim it's their "policy", I don't know what that means as they have not shown any of my claims to be false or misinformed. They have now threatened to "lock" my electronic payment account if I don't post utility payments a day earlier than is required by my Utility Addendum. My Utility Addendum states "When billed by us dire... read more

Mackenzie B 

on BBB

a year ago

I wish I could give them a lower review. They are not helpful. One woman specifically is most disrespectful person I've ever dealt with in a customer service position. None of the office staff ever know how to handle any situation. One person in the entire office can help solve problems, but she never responds to calls in a timely manner. When my roommate and I signed our original lease, we arrived on move in day to find that they gave us a unit that was handicap accessible because no one is aware of the units that they are ... read more

Danielle C 

on BBB

a year ago

Greystar Management is absolutely unprofessional and I am truly disgusted that this company has affiliated with Sterling at Stonecrest. Since their affiliation with the apartment complex, my building has become extremely unclean. There have been condom wrappers left in the parking lot, paraphernalia used for illegal substances left in the elevator, unsanitary smells in the elevator, and the trash is being left in the hallways for up to three days with no one picking up properly, which is a breach of contract per the valet tr... read more