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Hometown Inn Atlanta
- Travel Services
- Riverdale, GA
About this business
Location details
6231 GA-85, Riverdale, GA, 30274, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This place has a roach infestation! I attempted to stay a weekend here. While using the bathroom I killed a few baby roaches. I assumed they were water bugs because of the location. After seeing a large roach I demanded that my room be moved. The front desk was not surprised by my roach claim. She offered to move me to the room next door which made no sense at all. While she was talking to me there was a roach on the trash can. She ended up moving me down the hall as there was little to no rooms available. I saw business peo... read more
Last week on my stay at The Extended Stay America at******************************************* my room was burglarized, I notified the front desk immediatley and was told there is nothing they can do about it. I responded with are you kidding me?!! So I called the local police who took a report. Now a little history of this property as I have been staying there a few times and each time there has been an issue. My first stay was back in late November on that occasion one night approximately at 8pm my room door opens and in ... read more
Business response:
We appreciate the opportunity to review the guest's concerns. Upon further review, the guest was advised properly and no further compensation or refund will be considered at this time. Should the guest have any additional questions or concerns we invite them to reach out to us directly.
If I could give them a negative I would!!! Our group booked 6 rooms for a stay one night before our cruise on Jan 4-5 2019 and my stepfather woke up w whelps and bites all over. After looking around the room there were TONS of roaches in the corners of the room (207) and my uncle killed one on the bedside table. They rudely gave us another room (321) and as soon as we walked in there was one roach in the kitchen and one in the bathroom. There were also lots of anima hairs on the floor and in the cabinets as well as rooms sme... read more
Business response:
We appreciate the opportunity to review the guest's concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all of our guest's is a number one priority. We appreciate the opportunity to address the guest concerns and will work with our management team to ensure a situation like this is not repeated. To ensure we resolve your concern, if you would kindly advise which of our hotel location (address, city, state) you are referencing so we may quickly assist in providing a res... read more
Extended Stay is a joke. Dirty, smelly, full of drug dealers. BBB lists them at A+, where consumers gave them 1 star (because they had to). Well, if you pay to belong to BBB I guess that's what they do. Cover your a**
Bed bugs, dirty and stink... if I could load pictures I would. Advertising vs. reality very deceiving.
I would give it a zero if I could. Extended stay America is not family-friendly, they allow drug addicts and drunks to stay in their facilities, throw bottles, needles, and cigarette butts all over the ground. The staff are rude and do not comply with state regulations to smoke more than 25 feet away from an entryway to the building. They also do not force the law with the people who stay at the hotel. We have been at this particular hotel for three weeks our room has been cleaned once, only after I threw a huge fit about ne... read more
Manager was rude and misrepresented email conversation about new extended stay rate deal as manager special with me she changed at last minute cause so much trouble. Phones hang up on people when you call out. Loud noise people walking by door claiming they would shoot through door terrorifying. Next ******* hospital bad neighborhood. Go to one somewhere else this ESA not friendly and not trust worthy what they tell you.
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guest's is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
Beware!! There is a thief at this location and management doesn't seem to care!! I left my wallet in the room. My wallet was returned minus the money and my wedding rings! My husband and I attended at car show in ****************. I left my wallet in the room upon checking out. Once I realize it was gone and located it via the Tile I had located in my wallet.I contacted the hotel and spoke with the assistant manger "Anna" I told her we stayed there a few weekend ago and left my wallet in the room. I never gave her any Reser... read more
Business response:
We appreciate the opportunity to review the guest's concerns. The guest's claims have been forwarded to a third party partner to completely review and follow up with the guest. Our third party partner, Broadspire, will be reaching out to the guest shortly if they have not done so already. Should the guest have any additional comments or concerns, we strongly advise them to direct inquiries to Broadspire for expeditious review. Broadspire can be reached at: X-XXX-XXX-XXXX.
We were going to stay there for 2 nights. Checked out 10 minutes after we checked in. The place was disgusting. Front desk took forever to even check us in. The room was filthy and smelled so bad. We had to leave at 1 am and get us another room at different hotel. Extended Stay is refusing a refund saying we stayed 2 nights. We have and sent them our phone bill showing we made calls to nearby hotels (1 am) and paid invoice ( even showed what time we checked in at the other hotel). Scammers. Please keep as far away as you can... read more
Business response:
We're sorry to hear about this! Please accept our apologies for any disappointing experience you may have encountered. Give us a call at ************ so that we may better understand the situation and loop in the field managers to follow up with you.
Frequently asked questions about Hometown Inn Atlanta
How is Hometown Inn Atlanta rated?
Hometown Inn Atlanta has a 2.4 star rating with 258 reviews.
When is Hometown Inn Atlanta open?
Hometown Inn Atlanta is closed now. It will open tomorrow at 9:00 a.m.
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