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Hometown Inn Atlanta
- Travel Services
- Riverdale, GA
About this business
Location details
6231 GA-85, Riverdale, GA, 30274, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Extended Stay America***************** ******** ** location My family (which includes children), and I booked our stay through ******** We selected Extended Stay based on the great reviews . However, our visit was nothing close to these reviews. We stayed in a suite full of bugs (spiders, ants and beetles). With each kill, I took the nasty critters to the front desk to complain. I then decided that I would invite guest services to our room to witness the critters. I was told that my complaints would be reported to the genera... read more
Business response:
We appreciate the opportunity to review the guest's concerns. Upon further review, it has been determined that no compensation or refund will be considered at this time. It has been confirmed that the field manager has already spoken to the guest recently, regarding this issue. Should the guest have any additional questions or concerns we invite them to reach out to us directly.
This is the absolute WORST service, accomodation, and experience I have ever had in a hotel. I'm surprised this place is still in business considering there was another family that complained about an odor in their room. My family and I had booked two rooms, both with a queen bed and double sofa bed. The first room's double sofa bed had leaves and dirt and the microwave wreaked of burnt food when opened. A worker was requested to clean the microwave who did not give an apology. Actually, she didn't say a word or make eye co... read more
Business response:
We appreciate the opportunity to review the guest's concerns. At Extended Stay America we take pride in ensuring our customer's satisfaction and will work with our management team to ensure a situation like this is not repeated. Management has informed us that an apology email was sent and a "Be Our Guest" certificate offered for a free night stay at any of our locations throughout the U.S. (pending availability). The certificate is valid for a year. Once received we ask that you follow the instructions listed on the certifi... read more
On May 1st, I decided to stay at Extended Stay America in ********************. Once I arrived I was not greeted with a warm and professional demeanor by the representative at the counter. I finally checked in and went to my room. A few hours into my stay I noticed some issues about my room that concerned me. The room floors were dirty, the bed was not clean and therefore I slept on top of my bed concerned for health reasons. While I was working on my report I began to hear music that was being played loudly and shortly ther... read more
Business response:
Thank you for contacting us regarding this unsettling experience. I am sorry for the aggravation and dissatisfaction you experienced. We strive to be the lodging provider of choice for all of our guests and it is clear we have failed in that mission. We apologize and hope that upper management was able to make it rights.
Extended Stay America- My family booked a room at your **********, ************* hotel located at ****************** for Mothers day. We booked online through *********. My experience at your hotel was the WORST I have ever had and I actually cried, but your staff could have cared less. To start, we were first in line for check-in but your staff assisted other guests that were upset and cursing. When they did assist us they gave us a room at the very back of the hotel and when we opened the door, someone was living in it!! W... read more
Business response:
Thank you for contacting us regarding this unsettling experience. Upon receipt of this concern, I immediately contacted upper management to contact you regarding your complaint. I am sorry for the aggravation and dissatisfaction you experienced. We strive to be the lodging provider of choice for all of our guests and it is clear we have failed in that mission. Again we apologize and hope that we can make it right.
Me and my 3 children checked into this hotel for and Exstended stay ..first 3 weeks was fine until hotel staff got Familiar with us as well as me and my family got Familiar with them..The things i saw was very unprofessional! From one of the Hotel managers by the name of EVETTE DAVIS she would bribe the long term guess out of shoes money drugs etc as well as Talikng about other guest personal Business amongst her co-workers etc! Theres another hotel Head manager by the name of mike That has no consideration for his guest i h... read more
Business response:
We appreciate the opportunity to review the guest concerns and apologize for any inconvenience experienced. At Extended Stay America we take pride in ensuring our customer's satisfaction and will work with our management team to ensure a situation like this is not repeated. The guest issue has been escalated to upper management for full review. Should the guest have any additional questions or concerns we invite her to reach out to hotel management directly. The guest may also contact our Guest Relations team directly at ***... read more
RE: Extended Stay #5051,Sugar Land,TX Visit 3/19/18 - 3/24/18 Dear Sir/Madam: I felt compelled to write this letter to you regarding my stay at your hotel in Sugarland, Texas. Please note that I was accompanied by my adult daughter. Never, have I had an experience as I had during this week! First, upon arriving to the hotel and checking in, we were given a room just about as far away from the front desk as possible on the third floor. We took the elevator up to the third floor from the back entrance of the hotel and walke... read more
Business response:
We thank the guest for reaching out to us and apologize for any inconveniences experienced. Upon receipt of this concern, I immediately contacted upper management to review this situation in detail. At the time of my call, a partial refund had already been issued to our guest in regards to this complaint. The site manager has attempted to reach out to the guest via phone; however, was not able to connect. We invite the guest to reach out to us directly should they have any additional questions or comments.
STAY AWAY FROM THIS PLACE!!!! Made reservations at the 4101Equilty Rd Orlando location. THIS WAS THE WORST CHECK÷IN EXPERIENCE I've ever had. The girl at the counter did not know what she was doing and the manager was even worst. They were very RUDE and just plain NASTY. NOT WORTH THE HASSLE.
Business response:
I am sorry for the aggravation and dissatisfaction our guest has experienced. We strive to be the lodging provider of choice for all of our guests and it is clear we have failed in that mission. We will be reviewing this information internally. Thank you for providing us with your feedback.
If it were possible to rate a business as "zero" or with a negative number, then this Extended Stay has certainly earned it. However as "1" is the lowest rating possible in this forum, then a "1" it will have to be, despite the fact that even a "1" grossly overstates the quality and value of this establishment.The hotel is decently-not well-maintained. The housekeeping staff is quite good, but can only do so much when burdened with terrible, horrible, abysmal, rude, and incompetent management. And therein lies the problem - ... read more
Business response:
We appreciate the opportunity to address the guest's concerns. At Extended Stay America we take pride in ensuring our customer's satisfaction and will work with our management team to ensure a situation like this is not repeated. We apologize for this experience and encourage the guest to reach out to us directly regarding the concerns.
Their property on Harvard Street in Sacramento California should be avoided at all costs. Management lets prostitutes and drug dealers run their business out of the rooms there. Many times in the week I stayed there I was propositioned for "dates" or asked if I needed to buy drugs as I was loading and unloading my car. I felt very unsafe there and ended up leaving early
Business response:
Thank you for contacting us regarding this unsettling experience. I am sorry for the aggravation and dissatisfaction our guest has experienced. Please accept our apologies. We value your business and we would like to retain you as a customer. Again, we apologize for this experience. Should the guest have any additional questions or concerns we invite him to reach out to us directly.
Frequently asked questions about Hometown Inn Atlanta
How is Hometown Inn Atlanta rated?
Hometown Inn Atlanta has a 2.4 star rating with 258 reviews.
When is Hometown Inn Atlanta open?
Hometown Inn Atlanta is closed now. It will open tomorrow at 9:00 a.m.
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