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Hometown Inn Atlanta
- Travel Services
- Riverdale, GA
About this business
Location details
6231 GA-85, Riverdale, GA, 30274, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Extended stay America in ****************** was a very negative experience. 1. Room was not ready at 3:30pm when we arrived. The initial room was never cleaned from previous occupant yet we were given the room by the Asst GM. The GM happened to be on the same floor and saw the room. Another room was assigned. 2. After getting into the new room we had to leave and came back late that same night. After getting in late and traveling that day we were exhausted. I was tired and looking for a place for my suitcase I saw something ... read more
Business response:
We appreciate the opportunity to further review the guest concerns and apologize for any inconvenience experienced. The issue has been escalated to field management and a manager has been unsuccessful in connecting with the guest. Should the guest have any additional questions or concerns we invite them to reach out to us directly.
I stayed at the Extended Stay Amesrica Hotel from September 8-11 and it was the mot HORRIFIC stay I have ever had. When I requested for my room to be cleaned I was told that because I wasn't staying for a week then I had to clean my own room. In addition to get new sheets and towels I had to bring the current sheets on my bed down to be washed and the dirty towels to exchange for clean ones. This was totally ridiculous and insulting provided that they charged me $99.00 a night and when online they show a picture that give th... read more
Business response:
Thank you for contacting us regarding this unsettling experience. At Extended Stay America we take pride in ensuring our customer's satisfaction and will work with our management team to ensure a situation like this is not repeated. Again, we apologize for this experience. Should the guest have any additional questions or concerns we invite her to reach out to us directly.
When we arrived we was greeted with friendly staff. We proceeded to the room. My daughter and myself were walking down the hallway where we passed a man. At that time we didnt think anything about it. He was 2 rooms down from ours. We then noticed that he would be standing outside of our room like he was listening to our conversations. I then removed my daughter from the hotel as she no longer felt safe. When i arrived back to the hotel there was a few men just standing around the doors it was a uncomfortable feeling as they... read more
Business response:
We appreciate the opportunity to review the guest's concerns and apologize for this disappointing experience. Maintaining a comfortable and safe environment for all of our guest's is a number one priority. The guest concern was escalated to upper management for review. Should the guest have any additional questions or concerns we invite her to reach out to us directly.
This was possibly the worst hotel I have ever stayed at. My girlfriend and I checked in the hotel was about to lay down for the night , she pulled the covers back and the sheets had blood stains on them. I informed the front desk about this and he told me I can come down to the front desk and get new sheets and change them myself or I can change rooms. I elected to change rooms keep in mind at this time it is 3am. Once we arrived in our new room we pulled back the covers to see if there was any blood which there was none. So... read more
Business response:
We appreciate the opportunity to review the guest concerns and apologize for any inconvenience experienced. The guest claims were appropriately escalated to a third party insurance company to review. An insurance adjuster has been assigned to the guest claim. The guest will need to reach out to their adjuster directly to further discuss the claim. Again, we apologize for this experience.
This hotel left my husband, my daughter and I without a room for the night. They did not honor my reservation I had made a month in advance. I showed up at 4:30pm and they informed me they were booked! I notified them I had a reservation and he said they did not have any rooms! He asked for my name so that they could cancel my reservation and not charge me! They were still going to charge me!!!! We travel very often and I had never had this happen. Why make and secure a reservation if they are going to do this! They will nev... read more
Business response:
We appreciate the opportunity to review the guest comments and concerns. At Extended Stay America we take pride in ensuring our customer's satisfaction and apologize for this experience. To ensure your concern is properly addressed by management we ask that you contact our Guest Relations department directly at 877.651.2124. Again, we apologize for this experience and thank you for providing us with your feedback.
The Extended Stay America in ********************* location. I was staying on a corporate account working in the area. I would not recommend this location to my worst enemy. People staying in the facility live there full time, do not work and are up all night. People coming and going all hours of the night. As I moved things the fist day, went out for dinner-came back to find window screen partly off, someone had tried to brake in. Front office staff not helpful at all-complained about noise on several occasions-nothing done... read more
Business response:
We appreciate the opportunity to review the guest's concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all of our guest's is a number one priority. At Extended Stay America we take pride in ensuring our customer's satisfaction and will work with our management team to ensure a situation like this is not repeated. Again, we apologize for your inconvenience.
We were at the ******************************************* location. My wife and I stayed at this embellishment on the 14 Mar-16 Mar. I booked a Queen bed Smoking room Loft/Apt. This location rooms did not match the photos on this website and even within the photos on the ******* page. The photos are outdated and this location dose not contain loft rooms or suites. When arrival at the establishment the lady at the front desk, KK (female) reassured myself that they did not have any suites and to call the booking agent and in... read more
Business response:
We appreciate the opportunity to review the guest concerns and apologize for any inconvenience experienced. At Extended Stay America we take pride in ensuring our customer's satisfaction. Management has been aware of the guests concerns. Should the guest have any additional questions or concerns regarding this matter we invite her to reach out to hotel management directly. Thank you for providing us with this opportunity.
Manager, Vanessa, was extremely rude, but I don't expect much from ***********.
Business response:
We appreciate the opportunity to review the guest concerns and apologize for any inconvenience experienced. At Extended Stay America we take pride in ensuring our customer's satisfaction and will work with our upper management team to ensure a situation like this is not repeated. Thank you.
Frequently asked questions about Hometown Inn Atlanta
How is Hometown Inn Atlanta rated?
Hometown Inn Atlanta has a 2.4 star rating with 258 reviews.
When is Hometown Inn Atlanta open?
Hometown Inn Atlanta is closed now. It will open tomorrow at 9:00 a.m.
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