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Holbrook Heating & Air Conditioning
- Heating & Air Conditioning/HVAC
- Jamesville, NY
About this business
Holbrook Heating & Air Conditioning was founded by Randy and Patricia Holbrook in 1983 and was incorporated in 1990. What started as a small HVAC company out of their home has grown into a company of over 200 employees with their son, Randy Jr., becoming the CEO as of January 2013. Our expert technicians can handle any job with accuracy and courtesy to your home and your family. We offer HVAC installation, emergency HVAC repair, and HVAC preventative maintenance on many different HVAC brands. Call our team today!
Location details
3140 Sweet Rd, Jamesville, NY, 13078, United States
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It was a pleasure to have John I**** here to discuss our air conditioning needs. He was knowledgable, professional and thorough. His explanations were clear and he was patient with our questions.
Exceptional service. Arrived on time and did everything that was promised. Would highly recommend service tech Milton C. and Holbrook Heating, Inc.. He was very professional and knowledgeable. Thank you.
I had a great experience with Mike. He diagnosed the problem immediately and fixed it. However, I have a continuing problem with this ****** boiler that was sold to me by **** *****through your company, Holbrook Heating. I seem to keep celebrating my anniversary (4 years) relative to the purchase of this boiler. Every winter these past 4 years there has been a problem. This week-2 problems: the air flow went (fixed by someone else) and today the circulating pump went. Each time your company repairs it, it costs me up to $400... read more
Business response:
Mr. ******** is a very good customer and we appreciate his business. He has had some issues with the boiler since we installed it. Some of these issues were created by the environment that the boiler resides in. We addressed these issues at no charge to the customer and it seems to have corrected the problem. The most recent problem was due to items outside the boiler. I’m assuming that the air flow Mr. ******** refers to is actually an autovent bleeder on the piping. We did not install this. We recently replaced the circula... read more
Milton was very knowledgeable and filled me in on everything he was doing and made some great suggestions. I kid with him that next year we're going to request him! Great work ethic!
Cole and Owen showed up at my house on 1/6/20 to install a new boiler and the were nothing but professional. They kept us informed and what they were doing and finished when they said they were going to. They answered all our questions and cleaned up after the job. This was not an easy install for they had to bring the boiler to the back yard and under a deck to get to the basement. Great job by these two young men!
Both Steve and Kevin were professional and knowledgeable and very patient and diligent in troubleshooting. Would highly recommend both Steve and Kevin.
You’r technician was very thorough and polite. I would have him again.
Eric L**** was very professional, did a thorough inspection of our 19 year old hot water heater, and determined that it was leaking inside. He explained what Holbrook would do to replace it and we ordered a new unit. It should be installed and running the next day after this service call. It was a pleasure to do business with him. *** and ***** *****
This was my third service within 6 weeks for the same problem. The cost for the first trip was $360.00. The second call that was 11 days after their 30 day warranty expired, cost $593.40. Now, 3 days later I was charged $79.11 to repair the work the first 2 technicians performed. I have been a loyal Holbrook customer for over 30 years. I would expect they would honor their warranty for work done by their trained technicians. It is sad that as companies grow they forget about their long term customers.
Frequently asked questions about Holbrook Heating & Air Conditioning
How is Holbrook Heating & Air Conditioning rated?
Holbrook Heating & Air Conditioning has a 4.7 star rating with 710 reviews.
When is Holbrook Heating & Air Conditioning open?
Holbrook Heating & Air Conditioning is open now. It is open 24/7.
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