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Hixson Ford of Monroe
- Car Dealers
- Monroe, LA
About this business
Specialties Find your next vehicle at your local new and used car dealers - Hixson Ford of Monroe. Stop by our store that serves the areas of Ruston and Rayville to find the Ford truck, SUV, or car of your dreams. With all of your automotive services covered in one area, there's no reason to go anywhere else. Come visit us for car loan financing, auto service, repairs, parts, and more. We are conveniently located at 6300 Frontage Road in Monroe, LA. We can't wait to meet you! History Established in 1980. under construction M... read more
Location details
6300 Frontage Rd, Monroe, LA, 71202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
RecommendedI run a fleet of ford vehicles and have dealt with my fair share of dealerships. I had one of my trucks break down in Louisiana. Kerrie was absolutely a pleasure to deal with. She kept me informed almost hourly, even on her day off. Thanks for getting us back on the road so quickly. 5 stars
Purchased a 2019 mustang convertible. The car is amazing as was my sales person. BUT since I was out of state I had to let them handle my tags and sales tax. The check mailed to the revenue office was incorrect. When I called they acted as tho I didn’t know what I was talking about and then said “oh wait...yea you were a solo borrower on your trade...we were off. No big deal we will refund YOU the money and send the revenue office a check” Then after being passed on to different people the title clerk informed me how this wo... read more
apparantely they have an employee there that is okay with racism, hate crimes and terrorism. won’t be bringing my business back
I was given a buyers order on a vehicle to take to my bank for the purchase. I called the salesman the next morning and asked him to get the vehicle ready to pickup. We added the vehicle to our insurance and had the bank cut the check for the vehicle. I called before lunch to tell them we were on our way to get it. The salesman then informed me that they could not sell the car to me for the price I was given a written quote on. They wanted 2800 more than I was given the buyers order for. I was told by the salesman to go thro... read more
I was in the market for a truck, looked on the website and saw several like I wanted listed at a great price, called to make sure they were there on the lot and was assured by salesman Bobby they had almost 20 trucks close to my description. I drove an hour and a half to find out they had 1 truck actually on the lot that had no discount and all the others listed on line for a good dealer discounted price had been "sold". I drove to Shreveport and bought a truck.
A few years ago I took my car in because the gear shift needed replaced as well as the turn signal on my Ford Edge because the wipers would not turn off. When they “fixed” it, the backup camera rarely comes on. When it does, it’s usually upside down. The wiper fluid comes out the back when you push the button to clean the front windshield and fluid comes out the front when you push it for the back. Not to mention they were rude because I was using my extended warranty to pay. Now, just a few years later, the wipers won’t shu... read more
I am from out of town and my car broke down today at 4:30 pm. I was towed and brought to Banner around 5pm. They were all ready to leave, but stayed to help me get my car checked in and ready to be serviced. I have no car, I am from out of town and all of the car rental places are sold out. NO CARS to lease in Monroe. I am in a panic mode. Do they close shop? No, Terra Thornton was supposed to be picking up her kids and stayed until they found me a car to drive. The entire service team was polite, understanding of my situati... read more
Business response:
Stephanie, thank you for leaving this kind review. Customer satisfaction is our number one priority, so hearing about your positive experience means a lot to me. I am always here to answer questions or help with your future automotive needs. You can reach me at 318-570-6130 or agarrett@bannerauto.com whenever needed. Thank you again!
I had hoped since this dealership had been bought out that their service department would be better but no such luck. They wont answer the phone, walked in since no one had come out to my vehicle (unsure what their process is but they immediately came out to another vehicle for info) and was completely ignored. Even of someone is working on a computer it takes very little effort to at least acknowledge a customer when they walk in. I left and drove another 30 minutes to another dealership. customer service is so easy to to a... read more
Business response:
Tiffany, we appreciate all the feedback. Although not favorable, we take ownership of this and will continue to educate our staff. We pride ourselves on our friendly staff, but part of their job is to be able to provide a positive customer experience. I'm sorry to hear you were not acknowledged by members of our service department and you had a frustrating visit. I would love the opportunity to show you the correct way that we care for our customers. Please feel free to call or email me directly at 318-570-6130 or agarrett@b... read more
The service department is phenomenal!! Kerrie helped us and had us back on the road in a timely manor to get to our vacation destination! Would highly recommend Banner Ford of Monroe!
Frequently asked questions about Hixson Ford of Monroe
How is Hixson Ford of Monroe rated?
Hixson Ford of Monroe has a 4 star rating with 832 reviews.
When is Hixson Ford of Monroe open?
Hixson Ford of Monroe is closed now. It will open at 8:30 a.m.
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