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Hixson Ford of Monroe
- Car Dealers
- Monroe, LA
About this business
Specialties Find your next vehicle at your local new and used car dealers - Hixson Ford of Monroe. Stop by our store that serves the areas of Ruston and Rayville to find the Ford truck, SUV, or car of your dreams. With all of your automotive services covered in one area, there's no reason to go anywhere else. Come visit us for car loan financing, auto service, repairs, parts, and more. We are conveniently located at 6300 Frontage Road in Monroe, LA. We can't wait to meet you! History Established in 1980. under construction M... read more
Location details
6300 Frontage Rd, Monroe, LA, 71202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
RecommendedThanks Bobby for all of your help securing our 2019 LIKE NEW Yukon SLT! You were awesome!!! -Lydia & Kaleb
The service overall. Everyone there was nice and polite.
Business response:
Thank you so much for the review. We're glad to hear you had a positive experience with us. Thank you again for your business!
Muy feliz por haber adquirido mi carro, el señor Bobbi muy amable y el trámite muy rápido... muchas gracias
the service is a joke, ill never buy another vehicle from them again. paid cash for a new 2021 fusion and now that they have their money they act like they don't want anything to do with us, i wont be back.
Business response:
Wesley, I am very sorry to hear that you did not have a positive experience with us. Customer satisfaction is a top priority for us and I want to be sure we are doing everything we can to make you happy! I am very sorry that our process failed you since I know that purchasing a vehicle can be stressful and time-consuming. I assure you that we are looking further into this to see what can be done to prevent this from happening again. Please do not hesitate to reach out if there is anything additional that I can do for you. Yo... read more
My daughter had a recall on her 2015 Ford Fusion to fix her door latches. When she got to the dealership they told her she had another recall about her shifter cable which I had fixed 2 years earlier myself before the recall came out. She told them I had fixed it already. The service manager told her we’ll be the judge of that like she was some stupid little girl. They had to keep her car an extra day. I told them I had already fixed it! Listen to your customers. This is the last straw with this bunch. Jim Taylor Ford is get... read more
Business response:
Mark, thank you for the feedback. We don't claim to be perfect in any way but we are very proud of our reputation and our customer satisfaction so your review is very alarming to me. I want our guests happy! I apologize if your daughter felt the service manager was being dismissive. He was merely following protocol to ensure the safety of our customers. I hope some of this information helps clarify things. I understand having to come in for a recall repair can be frustrating and time-consuming. We will look more at this to s... read more
Contacted the dealership 3 times in 2 days. Got one response then nothing. Chatted with a liason on text at the dealership & i told them i guess i would go elsewhere since nobody wanted my business & he said thanks & have a great day. I had been preapproved already through my bank and done all the research on the vehicle i was looking at. Worst customer service.
Business response:
Kelly, I am very sorry to hear that you did not have a positive experience with us. Customer satisfaction is a top priority for us and I want to be sure we are doing everything we can to make you happy! I apologize that you did not receive a prompt response and the liaison was very discourteous. I hope this helps to clarify things, although I am very sorry that our process failed you since I know that purchasing a vehicle can be stressful and time consuming. I assure you that we are looking further into this to see what can ... read more
3rd vehicle we have bought from David Newberry. its always a fast process and David goes above and beyond to take care of you.
Ken was fantastic in handling my vehicle service. Very easy to work with.
Business response:
Chris, thank you for taking the time to share your experience with Ken. He is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. I am always here to answer questions or help with your future automotive needs. You can reach me at 318-570-6130 or agarrett@bannerauto.com whenever needed.
Haven’t had any problems with service de apartment. We own 2017 Explorer and 2019 F250. Both are serviced at Banner. So ⭐️⭐️⭐️⭐️⭐️ so far. Thanks Kerie for taking care of the F250 today. 9/14/2020
Business response:
Janet L McGowan Tullis, thank you for sharing this review! Hearing about your positive experience with Kerie and our service department means a lot because our team prides itself on customer satisfaction and our reputation. If there is anything that I can help you with in the future, please reach out to me at 318-570-6130 or agarrett@bannerauto.com. Thank you for your business!
Frequently asked questions about Hixson Ford of Monroe
How is Hixson Ford of Monroe rated?
Hixson Ford of Monroe has a 4 star rating with 832 reviews.
When is Hixson Ford of Monroe open?
Hixson Ford of Monroe is closed now. It will open at 8:30 a.m.
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