Hertz Car Rental

Edna S 

on BBB

3 years ago

We reserved a vehicle and no one was working when we were scheduled to pick it up. We called customer service and the representative was baffled why no one was working. She was unable to connect with any management since they were also not available. Hertz is unreliable and put us in an unnecessary and inconvenient situation. 

ANNE H. 

on BBB

3 years ago

I have never had a issue with Hertz before till this past month....I was renting 2 cars for a trip to Disney.I rented the first car online and could not rent another online so they said to call them and they would honor the price I paid online.That did not happen.When I called to rent it someone else said they could not honor the price.So I put in a complaint to Hertz and they got back to me and said since then the price had gone down.To call the reservation department and they would take care of the difference..I called the... read more

Dawn R 

on BBB

3 years ago

I have rented cars from Hertz for 20+ years and while customer service has been declining for a while, this is the worst experience I have ever had! A normally high rental cost around $60/day was escalated to appx. $325/day creating a bill in the thousands for a car that was older and smelled of smoke. I was billed for gas regardless of the fact I had already filled the tank. I would have discovered these billing issues before I turned the car in but the check in team was too busy and told me they would email me a receipt. N... read more

Steven P 

on BBB

3 years ago

I am angry with Hertz for 2 reasons. One, I was told the price was $547.45, but I was billed $566.12. Small money, but still an extra charge. Two it appears there is almost no way to contact Hertz to address the issue. Customer service options don't work and trying to find a place to email the complaint doesn't seem to exist. Way too difficult to address the issue. 

KA B 

on BBB

3 years ago

Leaving a 1, because 0 is not an option. Reserved a Cargo Van from Hertz in Waterford, MI to move my son home from college. An extremely rude person from Hertz called less than 24 hours before we were to pick it up to tell us the van was not available, I booked a month ago. She did not have any alternatives and hung up on me. My husband drove to the Hertz location and she told him there was nothing they could do and was not only inept at her job, equally rude to him. Stay away!! 

Keith W 

on BBB

3 years ago

Double check your reservation agreement and the slip they hand you at the desk during pick-up. I rented a minivan at the MCO airport. 5 day rental originally reserved at $799.62. When I picked up the car I wasn't asked any questions related to changes and was handed the rental envelope and on may way just like the many experiences before. I then get a bill for 2442.49. When I called support they simply said that the original rate is an estimate (that is not stated anywhere on my agreement). I was told that since I left with ... read more

Amar Z 

on BBB

3 years ago

This is for hertz located in Union St. Brooklyn. It is the worst service I have ever experienced. A guy named Antwan and his manager who refused to give her name. They refused to inspect the car in front of me. They asked me to complete the process and then pick up the car from a street parking which is 7 blocks away. The car was dirty. It smells very bad. 

Nanci R 

on BBB

3 years ago

ABSOLUTELY one of the worst customer service departments EVER! Within 10 hours of leaving my wallet in a rental car, I began a journey to contact customer service, lost and found and customer retention. I have left 4 emails, 2 voice mails and called at least 20 times. I was told by an agent at O'hare that I the Norfolk Hertz would check the vehicle and call me back. I've gone through the proper procedure of filing a claim and have checked the "found items" list on the website DAILY! That list has not change since April 15th.... read more

Vafuzi A 

on BBB

3 years ago

I picked up my rental at Dallas Love. I had booked the vehicle through Priceline and fully paid my bill with Priceline. There was no issue with pick up and drop off, but when I returned home from my trip, I received a hefty bill from Hertz, for many optional insurance coverages which I neither asked for, nor explained about. When I contacted Hertz to complain, they passed me on to the location and after many calls, they promised me a manager will contact me and sort it out, which they never did. It's a rip off scam they are ... read more