Hendrick Collision North

Danielle H 

on BBB

5 years ago

Sold me a new car that had paintwork done to left side and rear bumper, did not offer to compensate or offer to resolve issue. 

Eddie S 

on BBB

5 years ago

Went in for two recalls, waited 45 minutes for a ride to Enterprise to pick up a car... Then waited for an hour to see the Finance Manager to get a refund on an OIL SERVICE AGREEMENT, that was sold for a car we had in our fleet at one time. It was a Lemon that was Purchased at Hendrick. Anyway the oil to be used was regular oil, and oil the car requires per FCA is FULL SYNTHETIC. Anyway, they denied the refund. So will never go back there not even for service... Should have just refunded my Friggin $199.00... I was also ther... read more

aprila 

on BBB

5 years ago

I usually do reviews whether its good or bad experience & First of all I don't think I'm gonna have enough room for my review!!!Purchased '16 *** from their sister store Carey, Nc. Signed paperwork 7/8/19, did not get our truck until 7/12/19. Was told many lies on delivery from the get go! Was told from Finance guy Steve & our sales Jeremy, that within 1st 30 days of purchase, any problems we will take care of. Had our truck 5 days & the front end started sounding like it was falling out & the front was squeaking every bump ... read more

Mike C 

on BBB

5 years ago

This is Hendrick Chevy in Hoover Alabama: I took my wife to get her a car. she drove 4 different cars and decided she wanted the Chevy Impala Premier. We were ready to make the deal when a guy came over "not our salesman" and said he could not sell me the car. I asked why. he said it had an engine problem that they did not know about and did not know how to fix it. I told him that the perception of this was not good. He then said he had a car that he thought my wife might like and it was a Chevy Cruise. I told him that she d... read more

S B 

on BBB

5 years ago

Traumatic experience , I'm having this investigated as to why my credit was ran 10+ times. 

n hes 

on BBB

5 years ago

Hendrick Jaguar service department in Charlotte NC is a rip off. I took my vehicle for a full inspection back in February and I have been to them 4 times in less than 6 months for the same issue. The most recent visit, I took my car to them on a Saturday and did not hear anything from them in over 3 weeks even after I called corporate who informed me they would call back that day and it took them 2 more days to follow up with me just for a diagnostic(3 weeks for a diagnostic without any acknowledgment). I want some assistanc... read more

Phillip S 

on BBB

5 years ago

From start to finish this has been a bad experience. The problem has not even ended after i backed away from vehicle purchase. I put insurance on the vehicle i was attempting to purchase, but never purchased said vehicle. Now all I need is a letter head stating i did not leave with the vehicle. To provide to my insurance company. But a task that takes 3 min at most has not been done after 3 days of asking. I have now reached out to there corporate office 2 times. Still no response or simple letter. Hopefully they can get the... read more

Jeremy S 

on BBB

5 years ago

They will run anyone whose credit they can get their hands on without proper authorization. They ran my credit for no reason. 

madison l 

on BBB

5 years ago

I am sad to say after owning four BMWs and doing business with this company, they are not into customer care. I took my car in and paid $100 for a diagnostic. They told me I needed a part that cost $2K to install. My car being ten years old, I opted to replace with a used part for less. Hendrick does not sale used parts, so I went to a trained BMW mechanic. I incurred $130 in labor charges to replace the part, only to find out the part was NOT broken! Hendrick now refuses to give me the $130 back because I did not do busines... read more