This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Haley Toyota of Roanoke
- Car Dealers
- Roanoke, VA
About this business
Serving the customers of Roanoke for the last 20 years, we have earned a reputation for customer service and comprehensive care. Perfectly situated for all drivers in the Salem, Lynchburg, Christiansburg, and Blacksburg area, Haley Toyota of Roanoke is experienced and committed to always putting our drivers first.
Location details
1530 Courtland Rd NE, Roanoke, VA, 24012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
I am highly disappointed in the Service Department. My appointment was for 9:30 for an oil change and tire rotation. It’s 11:00 and I’m still waiting. I have expressed I have another appointment and need to leave. It honestly shouldn’t take this long for this type of service. Why make an appointment if the appointment isn’t kept or done in a timely manner. I don’t usually have a issue here, so I am super disappointed!
Business response:
We are very sorry to hear about your negative experience at our dealership, Melissa. We take customer care very seriously at Haley Toyota of Roanoke and we assure you that we are truly dedicated to rectifying this situation. To that end, we would greatly appreciate it if you would reach out to us at your earliest convenience so that we can discuss the situation in detail. We hope to hear from you soon. Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Business response:
Josh, your rating concerns us and we would like to know more about your experience with us. Please let us know what areas we can improve in. Thank you, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
I just purchased my 3rd vehicle from Haley. The sales experience was again great. Like always I worked with Ricky Rigney. He set me up with Jeff Bannon. Jeff and Rickey are top notch. They are very professional and easy to deal with. Ricky cares about his customers and will go above and beyond to make sure his customers are taken care of. We had one slight issue that could happen anywhere. Ricky and Dewey Rottenberry were extremely quick to remedy the problem. My hat goes of to both Ricky and Dewey for truly caring about the... read more
Business response:
Thanks for the kind feedback regarding your time at Haley Toyota of Roanoke, Travis! Take care. Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Awesome experience. Go see Rodney R. You won't be disappointed!!!!!!!!!!!!!!!!!! He is the best �
Business response:
Thanks for the kind feedback regarding your time at Haley Toyota of Roanoke, Trelisha! We appreciate the recommendation for Rodney. If there's anything else we can do to help you, just let us know. Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
I brought my Tundra to have new tires mounted and balanced. I left with the tires mounted and balanced and scratches all inside the rim where the weights for the tire once were. Whoever it was that worked on my truck used a screwdriver or some such tool to pry the weights off and it has several scratches per rim or however many weights there were to remove. I expect much better workmanship from a certified dealer. The reply, which I have on Voicemail, is that it is standard for that to happen. This is unacceptable and I woul... read more
Business response:
We’ve received your comments and are reviewing them with our team. Please PM us your number so we can discuss your concerns further. Sincerely, the Haley Toyota of Roanoke Team
I had service work done today. I used your shuttle service. I do not remember the gentleman's name that drove the shuttle, but he is awesome! Thanks again for a ride to work while my car was getting taken care of.
Business response:
You're welcome! Thank you for choosing our service department, we greatly appreciate your business.
I just bought a car from Jimmy Collier yesterday and it was a great experience! This dealership was pleasant in every way! I will definitely go back in the future when I'm looking to buy again
Business response:
Thank you for your business and review.
Frequently asked questions about Haley Toyota of Roanoke
How is Haley Toyota of Roanoke rated?
Haley Toyota of Roanoke has a 4.3 star rating with 1,656 reviews.
When is Haley Toyota of Roanoke open?
Haley Toyota of Roanoke is closed now. It will open at 8:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com