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Haley Toyota of Roanoke
- Car Dealers
- Roanoke, VA
About this business
Serving the customers of Roanoke for the last 20 years, we have earned a reputation for customer service and comprehensive care. Perfectly situated for all drivers in the Salem, Lynchburg, Christiansburg, and Blacksburg area, Haley Toyota of Roanoke is experienced and committed to always putting our drivers first.
Location details
1530 Courtland Rd NE, Roanoke, VA, 24012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Haley service is terrible. Every time I have been in there they mess something up and then lie about it. Hoyt is a terrible service manager. This place has terrible communication, they are rude and if you call them on it they just get worse. Only been in there for a couple recalls and they have managed to damage my vehicles each time. They also didn't say a word any of the times. I thankfully noticed and called them on it. Last time they forgot to tighten the lug nuts and the wheel fell off after I left. They swore they didn... read more
Lacks in Customer service. Talked to two sales people and both were rude and helpless.
We were new to the area and had heard good things about Haley Toyota .. So we purchased a 2013 vehicle from Haley Toyota a few years ago, the salesman was suppose to call us with some information about servicing the vehicle and some other questions we had.. Never heard from the guy again .. He made his sale and was done with us !! We also called the 1-800 number about a couple issues (twice) and no one called us back .. We trusted Chuck Baker and his team at Haley Toyota but they let us down .. :(
Business response:
Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss the details of your time with us. Best, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
RecommendedGreat service department that always goes above and beyond to take care of us. Hoyt, the Service Manager, and our service administrator, Steven, were very understanding and made sure we left happy.
Business response:
We appreciate your input, Lance. We're glad to hear that you are consistently impressed with the service we offer here at Haley Toyota of Roanoke. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely,…See More
The sales person was rude and could careless about customers or making a sale. Will never go back!!!
Business response:
It’s concerning to learn about your experience at our dealership. Your business is valuable to us, and we want to hear more about this situation. Please contact me so that we can work towards a resolution together. Thank you for your patience and understanding. Thank you for choosing Haley Toyota of Roanoke!…See More
Ryan was very professional and courteous. What an awesome experience. Buying a vehicle is fun again. I highly recommend Haley Toyota. The best buying experience our family has ever had.
Business response:
We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Thank you for choosing Haley Toyota of Roanoke!…See More
Came in from Baker,Fl. And it's been a rough few weeks!! Long story is my wife buried her mother this morning and didn't realize we needed service. ( no appointment at Haley) Messaged them last night and this morning and they worked us right in after the funeral service. I would like to say " Thank You" so much for taking care of us as we continue our journey back to Florida knowing we're safe now because of you all. Lived in Roanoke 8yrs and glad to come back to a quality and caring dealership. Dixie thank you so much for r... read more
Business response:
Allan, thank you for your kind words about Dixie and the rest of the team. We're glad to hear that your emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you for taking the time to leave a review. Regards,…See More
After being “randomly selected” to receive a $5 car wash at the dealership, I decided to make an appt, as I was due to a car wash anyway. I was quoted 30 mins. IT TOOK AN HOUR AND A HALF. Thinking it would be immaculant given it took 3x the length of time out of my day. Nope. It looks terrible. Besides a basic wash and vacuum that I could have done in a fraction of the time in my own driveway, the inside is dirty and dusty and still in need of cleaning. What a complete waste of time. I will not be back and I’d advise all tho... read more
Business response:
Thank you for your feedback and we apologize that we did not meet your expectations. At Haley Toyota of Roanoke, we pride ourselves on providing top-notch service and the experience you describe is not acceptable. We want to research your situation and discuss options to make things right. Please contact me at your earliest convenience so we can work on a solution. Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
The sale was awesome. They’re easy to work with and go out of their way to meet your requirements. Zack and Dewy are the best.
Business response:
Thank you so much, Teresa! It was truly a pleasure to have you as a customer, so we’re happy to know that the feelings are mutual. Please feel free to give us a call if you need anything else in the future. Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Frequently asked questions about Haley Toyota of Roanoke
How is Haley Toyota of Roanoke rated?
Haley Toyota of Roanoke has a 4.3 star rating with 1,656 reviews.
When is Haley Toyota of Roanoke open?
Haley Toyota of Roanoke is closed now. It will open at 8:30 a.m.
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