H & R Block

Megan S 

on BBB

4 years ago

I had a appointment with H & R Block to file my taxes. I explained to the senior tax analyst, at the Highway 96, Franklin, TN office, that I had previous tried to file online and was unsure of the result I received stating I owed money this year, and in previous years I always received a refund, so I wanted a professional to make sure it was correct before I filed. Her immediate response was "whatever result I received was correct" without her looking at a single piece of paper that I had with me or putting any information i... read more

Veronica G 

on BBB

4 years ago

My tax specialist in office was amazing. She was friendly, helpful and knowledgeable. Unfortunately I could not say the same for the their corporation. I filed February 1st and was told I’d receive it 21 days after filing. March 5th was their promise date. When I did not receive anything I had to call and talk to 6 different people and no one knew why. I kept getting transferred and was on hold for 2 hours just to be hung up on. My time is valuable and to not get an answer from anyone and contacted IRS and they said they hav... read more

deborah j 

on BBB

4 years ago

I will never use H&R again. I filed with them 6 weeks ago and IRS still doesn't have and I can't get anyone on phone to help. 

Sandra N 

on BBB

4 years ago

Normally I would file my own taxes but with two daughters in college I wanted to be sure that everything was documented correctly. I trusted H & R Block Advisors in Andover, MA. I was first quoted between $150 - $195 but once the advisor finished and told me the cost would be $350. This was a pretty simple return, the tax advisor apologized and explained this was not his pricing but controlled by H&R Block. He was pleasant and professional so this complaint has nothing to do with him. Upon paying is were I ran into an issue,... read more

Jonathan H 

on BBB

4 years ago

The last three years I have used their online free software since I make well below the minimum amount necessary. This year I went ahead and chose to use them again under the same free system that they advertised before, except everything as far as fees and hidden charges we're riddled throughout. Last year I was able to claim all the regular deductions and even had to file multiple States and it was all listed as free, and was true to it's word. This year I went ahead and filed under the free version as always, spent hours ... read more

Heidi C. 

on BBB

4 years ago

I am currently fighting to get the program to work. I have been a customer of the downloadable program for years and the customer support has never been best but this is the first year that it is impossible to get through to technical support (5 hours 4 calls and counting). This is after misleading advertising (it look like "Free for state" and was "Fees for state." And the program is trying to charge me a second time for my one and only state program that I purchased with the understanding the State Program was free. The su... read more

Dummy O 

on BBB

4 years ago

UnSolicited Spam/ Marketing is Unacceptable. This business practice is Shady and any corporation that Does not have a way to Opt Out via any online account is Wrong. One is Only aware of this Issue when one gets this Unwanted Spam! It should be Unacceptable that my PII data is Sucked into a Vortex of a database for the sole purpose of Exploitation. This corporation is not the only place that does it and I will not stand for it. Thus I report each and every one for their business practices that it seems nobody cares about. Pl... read more

TD D 

on BBB

4 years ago

h&R block is the worst to deal with.sturgis SD.owner .is very rude the Emerald card service is the worst I ever felt with .they rude they lie to you the will even cuss you out .and that is their supervisors .as well as employees .i won't be using h&R ever again I used an for 30 years not any more I won't 

Harry M 

on BBB

4 years ago

H&R Block made an error on my 2018 tax return which cost me $17,700 in back taxes and penalties. It has over a year since I had to pay these back taxes and H&R Block has done nothing to reimburse me for the mistake they made. And yes, I paid for the "Piece of Mind." H&R Block continues to give me a different story each time I contact them. On person tells me to continue to wait for additional IRS letters, another tells me they are still working on it (yeah, a year later?). I have been an H&R Block customer for over 20 years ... read more