H & R Block

Joseph P. 

on BBB

4 years ago

Hi, I purchased the H&R Block 2020 individual income tax program deluxe plus state online. I received an email with the software however I never downloaded it. What happened next was the email was deleted by mistake. For the last three weeks I've been trying to reach HRBlock customer support My emails and phone calls so I could have them send me another email so I can download the software that I've already paid for. I have not received anything back from H&R software when I call it's at least an hour to an hour and a half w... read more

Jcarp 

on BBB

4 years ago

To say that we are dissatisfied with the service provided is an understatement. They are BEYOND overpriced and when the person found something that could have saved us money last year on our return (they did our return last year), she was completely flippant about it, even though it would have meant us receiving a refund last year on our state return instead of paying money back. I have been using H&R Block for 15 years, but not again. I repeatedly asked for the itemized list of what I was being charged, and repeatedly was g... read more

Daryl S. 

on BBB

4 years ago

I paid $29.99 for the Deluxe E-File so I could get support. When the IRS said they did not receive the return that H&R Block said was submitted I called for support and was told I had the free version. I emailed their support and sent a receipt showing I paid. I called them again and was put in a queue for over 50 minutes. Then the hold music stopped and there was dead air on the line for over half an hour before they hung up on me. I am close to asking for a fraud chargeback as I was not given the service I paid for. 

Ross A. 

on BBB

4 years ago

After using H&R Block for years, I feel they have changed their business model to force customers to use their Pro and other higher cost services even if not needed by customer. Doing your taxes online you will find so many interruptions between each step to ask you if you want to use a higher priced service and if you make one mistake by clicking yes instead of "No thanks" then there is no easy way out. Service will be added to your cart and no way to remove it. I am currently on hold for 40 minute just to see if they will ... read more

Roumaldo G 

on BBB

4 years ago

I did a online tax program and paid for it fill out forms and everything else haven't heard anything from irs about it try resolve problem by calling support and they just don't answer seems like I'm getting the run around from HR block 

Saadia H 

on BBB

4 years ago

Do not see Israel or anyone at the ***** * ******** ** ******** ** ******** ***** or even any H&R Block! It will be an utter waste of your time. My husband and I made an appointment at another H&R Block on Hammerly in Houston. Before I made the appointment I asked very specific questions about our tax situation and was told they could help. However, when we got there, they did not know why we were there nor were able to help us. The receptionist made us an appointment for the same day at another location so we would get our ... read more

Deborah S 

on BBB

4 years ago

Used them for years this is first year with issues. my taxes are stuck in a server not sent to irs - customer service is awful telling me to wait it out - chat times are long, held on phones over 2 hours today to tell me it will be escalated. well 3 weeks now and my taxes were not filed. I want a refund of the monies paid to Block for their so called service and I want my taxes released to irs - the answers I have received are not acceptable. I was told they couldn't find my acct - I was told to wait it out - I was told oh w... read more

K Bernard 

on BBB

4 years ago

I am not happy about the practices of H&R Block. I paid a nice sum of money to have my taxes electronically filed with the company but the taxes were never filed. I am now being told that I have to manually send in my taxes based on an error from H&R block. I have been waiting for more than 6 months for information on my taxes to be filed. The taxes were rejected and H&R block never reached out to me saying that my taxes were rejected or why they were rejected. I feel the information received is conflicting based on the time... read more

Jerry W 

on BBB

4 years ago

While sitting in reception area overheard an associate conversing with a client. He was speaking his opinions unabashedly about former President Trump, and not at a level within his work space. I was disturbed by what I heard and wasn't comfortable with the situation based on the racial, discriminative comments of former President Trump during the past four years. I spoke with the manager and although was informed of the business' practice of H&R Block I left ... fuming that the associate's remarks were offensive and should ... read more