H & R Block

Kathy W 

on BBB

4 years ago

I had the Port Townsend, WA, office do our taxes last year for 2019 in an attempt to lower our costs. The CPA who had been doing our taxes for several years kept raising her rates. Kim G*****, a "Senior Tax Analyst" did our taxes and all seemed well even though we ended up having to pay $84 in additional taxes when we historically receive a refund. This year when I attempted to make an appointment with Kim she told me she wasn't doing in-person appointments any more and the office was closed to visitors and customers but we ... read more

Adel H 

on BBB

4 years ago

I switched many years ago from TurboTax to H&R Block tax software because I felt that they handled a particular issue related to inheritance better. However, I have been very disappointed with their software for 2020 federal taxes. The software recognized my 2019 return and automatically transferred my 2019 overpayment to the 2020 return.. However, by the time I had completed and filed the return (where I was not liable for any taxes because of Covid 19 considerations), this transferred overpayment had disappeared - neither ... read more

Sharon K 

on BBB

4 years ago

Horrible experience. My taxes were rejected over 5 times for something so simple. I didnt realize that HR Block has me under 2 different accounts. There are taxes for all prior years except 2019. I even thought, for a moment, that I hadnt filed my 2019 taxes. It took me an entire day to figure out that I have 2 different user names so all taxes were filed under one user name and 2019 was under another one. I have had the same email and phone number for over 10 years so you would think that system would recognize that there a... read more

Kirk 

on BBB

4 years ago

I contacted support about an issue with the software preventing me from filing my taxes and was met with an unapologetic and unhelpful representative who ultimately routed my to a different number which auto disconnected after she refused to provide me with a case # or any other information to identify any history of our interaction. The issue, which is unacceptable for a company fulfilling a govt contract to give people free access to online tax prep, was that I clicked on "Learn more" of the Roth IRA contributions deductio... read more

Whit 

on BBB

4 years ago

Run! Run as fast as you can! My husband and I paid $400 to get our taxes done here in Winston-Salem, NC. They charged us almost $400. However, since getting our taxes done ... We've had additional questions and our tax preparer has REFUSED to return phonecalls, etc. Mind you, we paid her and we can't even get a simple phone call back? Also, H&R switched to Meta Bank this year. Horrible, horrible decision! We applied for the advance like we did last year (and we received it last year) but this year, we were denied because Met... read more

Margaret R. 

on BBB

4 years ago

I attempted to file my taxes with H & R block in Wisconsin Rapids last year. The first time, the accountant did it incorrectly by adding alimony I pay my ex as income to me. Then, she amended the taxes and still did them wrong. I ended up paying in over $5,000 when I should have been refunded $1,800. They do not stand true to their promise that they are 100% accurate and that you will be 100% satisfied. I complained to them and requested a refund of the $228.00 I paid them to do my taxes. They sent me the complaint ticket nu... read more

Angela C 

on BBB

4 years ago

Do not go to the H&R Block in Princeton Indiana!!! Sandra, the owner is the most rude person I have ever encountered. They made a mistake on my $15,000 tax return and since they received their money, they refused to help correct it. (Before you judge, Im a foster parent of several that works all year.) Mu return was to be deposited more than a week ago and I still have not received my return.I waited for 2 hours and 43 minutes on the 1 800 HRBLOCK. number only to keep getting transferred then disconnected. At that point I ju... read more

Christina V. 

on BBB

4 years ago

I called rhe 800 number to file a complaint and i was on hold for over an hour. Then someone answeree said hello and i responded then all i could hear was background noise i stayed on the line for 10mins trying to get a response. But obviously i was being ignored and then got hung up on, someone isnt doing their job. This is very unprofessional because people need help and theyre not helping. 

Levi W 

on BBB

4 years ago

This place acts like they have upfront pricing and that they are transparent. This is not true that also say that you never pay for anything unexpected, also not true. I a 23 year old poor college student went here just to file my taxes and they charged me $970 and I owed taxes of $840. I said to the accountant that I would have never went there if I would have known it was that much. He told me well he finished so that’s what it was. No one told me I did not have to pay him. I did not know this, he made it seem like I had t... read more