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H & R Block
- Finance
- Naples, FL
About this business
Location details
9960 Business Cir, Naples, FL, 34112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The day I had my taxes done by a rep named Fatima M******** she kept making comments about the phones and internet not working not working well. When I paid my fee at the desk Fatima kept telling me the web was delayed. this went on for several minutes. She then said that my payment showed as accepted, and said that unless I wanted a receipt my bill was paid. Over the next few weeks I would occasionally check the IRS website about my return. Nothing was showing as received. I called the H&R office and was told to just give i... read more
I purchased HR Block deluxe plus State software. No problem filing the federal return, the state return has turned into a nightmare. My state is still in pending status weeks after the federal was accepted. I contacted the state and they have no record of my return and requested HR block retransmit the return. I have called HR block customer service 3 times (average hold 1.5 hours each time) they escalated my problem to level two and assigned a case number. I was told to expect a call back on Monday 2/8/2021, its now Thursda... read more
Absolute worst. I have faithfully gone to H & R Block for about 30 years. Every year when something goes wrong I tell myself “never again”. But......by the time new year comes around I always seem yo give them another chance. This year, not only were my taxes not completed correctly, nobody seems competent enough to schedule a phone appointment to talk to anyone. Nor can anyone answer simple questions as to if they have been refiled or what is goin on. Absolutely disgusted.
H&R block is not owning their error in not being ready to file forms for customers they say the IRS has not released the 1099-B form, but when you go to IRS.gov you can see this been out for some time. When I asked for support on this they told me I just needed to use a more expensive version of their software, it's just a way to get more money when they messed up. This is what they say online: "Sorry, but Form 1099-B isn’t ready quite yet. You need Form 1099-B, but the IRS hasn’t released the final details for this form yet... read more
Unfortunately I've had some employees mess up on our return. This last year filed 2019 with Randi Nulley at the Murrieta location. She made an honest mistake and put the wrong income information and when brought to her attention and I finally wanted to speak with the manager and she comes into me speaking with the manager calling me psychotic and being very hostile and rude to the point the manager had to ask her MULTIPLE times to stop and to please get out. I'm very disappointed but mostly hurt with how disrespectful Randi ... read more
I went to H&R Block in Roy, Utah and was told I had to make an appointment but I can leave my paper work and fill out a form. I asked the receptionist if they’d know I need help with an amendment and was told “yes”. Me and H&R rep. Played phone tag I called in AM hours and advised I could not come in the times my tax preparer is in I work two jobs and rep. Stated I could sign or send any docs in my block. Everytime I would speak with someone they said they would tell my red preparer to send it and they never did, finally I m... read more
H&R Block- **** ** ******* *** *** **** ********** It’s sad that I have to do this and will be contacting BBB as well. I have been coming to H&R Block for years and Lucy took care of my tax needs and gave me the peace of mind. This year was difficult for everyone. Filing my tax this year was difficult. My complaint is for Catherine Shih and this is the timeline of my dilemma. 02/03-My appointment to file taxes. Lucy wasn’t available so my file was given to another preparer. 02/06- I called H&R Block to get status. They calle... read more
I transfer $2600 to my e-pockets 3/5/2021 successful. The money was there . Saturday 3/6/2021 morning I went on to the website to transfer some funds from the e-pocket to my account and my $2600 was not there in my e-pocket. It's been 3 days and all they have given me is a case number RES-44175783 and telling me I have to wait for a mistake H&R did on there behalf and I have to wait for money that was already in there and than disappeared . The supervisor Nathan and May lied to me and said they would make this a priority and... read more
In November of 2020 I purchased the Premium Business State version of the software from H&R Block. I did the purchase online. The program comes in 2 parts, the business part and the personal part. The personal downloaded and I began work on that. When I got to the place where I needed to generate a K1, the Business part of the program was not included. I waited online for a couple of hours to speak with a support person who sent me a new link to download the software. After completing the business section, I completed the Fe... read more
Frequently asked questions about H & R Block
How is H & R Block rated?
H & R Block has a 1.4 star rating with 520 reviews.
When is H & R Block open?
H & R Block is open now. It will close at 7:00 p.m.
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