H & R Block

Dave 

on BBB

3 years ago

.............a person at a ********** ********* facility had my return addressed to a wrong location. That person then 'claimed' to have corrected it, and yet was still mailed to a wrong address. Next month, a manager claimed the address truly was corrected back then, but yet still needed to inter the correct address today (eh?). Was told today, that return applications that are addressed to post office boxes are flagged, as in not mailed to P. O. Boxes. But yet I was told the wrong address was replaced (corrected) with a P.... read more

Wanda P 

on BBB

3 years ago

Expertise in preparing taxes, friendly, caring was worth paying for! Was happy to make an appointment next year! 

John B 

on BBB

3 years ago

Lady that work there once very rude receptionist receptionist apologize Went there four times to get my taxes done then they lost it they did do my taxes for free and said sorry but I would never use them again are you with him for over 35 years and this is the worst Ive ever seen 

Marcel K 

on BBB

3 years ago

I have been an H&R Block customer for about the last ten years, for the most part it was great, but recently things have not been up to par as of late. For the headquarters, I need to bring to your attention a reoccurring situation about the new manager at ************************************************** branch concerning really negative customer service constantly displayed by **** *******-******* the new branch manager.This situation has created a toxic environment for customers and their needs. I would not recommend thi... read more

Cherri R 

on BBB

3 years ago

OMG! This is inhumane. I just want to cry. *** has outsourced customer service reps in the Philipines who are reading a script and will not address specific questions. I have been locked out of my account for a week. I changed my password after being locked out, but even so one week later I was still unable to log in.I read on ***'s website that it is a good idea to contact them to verify my bank info. I tried to accomplish this simple task for an hour to someone who continuously told me to reset my password.Ultimately after... read more

Alexandra M 

on BBB

3 years ago

Do not use them to file your taxes. Absolutely trash. Needed my taxes filed by a deadline to submit my unemployment. They completely negated the deadline ever though they had a week to complete my tax return. They told me they would have it done and they did not. Now ** left ****. ******* **** at H&R Block in *********, ******* is untrustworthy. 

Ricky S 

on BBB

3 years ago

The customer support service is disrespectul and will just redirect you back into the main pool. I keep getting transferred back to the main help desk. WARNING: STAY **** FROM H&R block 

James H 

on BBB

4 years ago

I bought the software on March 1st, 2021. The download will not load on any Windows 10 computer in our house. I have turned off all firewalls and virus checkers. I have waited on hold for more than an hour each time I've called. I spoke to a representative twice. Each was unable to help and transferred me to a 'software specialist'. Each time however the phone rang 3 or four times, and then click, and then nothing. The call was disconnected. I've used H&R Block for years without trouble but always with CD. I sent an email to... read more

Randall M 

on BBB

4 years ago

Zero **** RatingThis site makes you leave at least 1 star, not sure why. The worst customer service. Not one of the many people i spoke with was helpful. I had to ask that they correct the name on the taxes. I had to ask that they add all of the income. I had to inform them that sections were not completed properly.When I tried to get a refund, I was transferred to almost every branch of the company with hour long waits in between. Wound up calling my bank to dispute the charge.