H & R Block

Aileen P 

on BBB

3 years ago

I am extremely disappointed and furious with the H&R Block located in ************ , ** . Unacceptable professional behavior in this office. In fact, they made an various errors on my tax forms. The tax prepare ***** ***** is awful and multiple attempts of correcting her mistakes still managed to the ruin the tax forms. After speaking with the management (******) who I explained the situation to and exact words from ******* oddly enough screaming over the phone blaming clients and quoting they are unable to calculate the exa... read more

teitake 

on BBB

3 years ago

If you received an email about your expired ****, double-check with ***. It may not be expired.After filing my tax with HRBlock web tool, I received an email from them saying my spouse's **** is expired and needs renewal. It also stated that although my filing will be accepted, I may not receive the refunds or credits until renewal. This was news to me so I first checked with *** website which contradicted what HRBlock said. I tried contacting local *** offices to verify but they are either closed or not taking live question... read more

Stacey O 

on BBB

3 years ago

I've been struggling to get my stimulus check from HR block for 4 months now. I received an email from them stating they couldn't do a direct deposit cause they had my old banking info and they were sending a check. The address they sent it to was also wrong and I sent a change of address form to them but never received the check. I then get an email stating the check was undeliverable and to call them to get assistance. I have tried the chat and called multiple numbers and still haven't received any help. Ive been told they... read more

Jessica L 

on BBB

3 years ago

What a mess. I have spoken to 15 people, been hung up on, told to transfer to departments that don't have a phone number, and have still not spoken to anyone who can help me. This company is a literal joke - they are supposed to be tax experts and yet not one person can tell me what is going on with my taxes. I have filed a case, requested 3 separate call backs, and even switched tax pros. No updates, no communication, and no tax filing. FIGURE IT OUT. If i could give negative stars I would. " 

Justin N 

on BBB

3 years ago

******************************************************I have never been to an H & R block in my life. However, I decided that I would let someone else attempt to file my taxes. I needed an Amendment filed due to being overtaxed from Tuition grant assistance tax. Therefore, here were the dates for how my story played out.2/23/2021 - I contacted H & R Block, I scheduled an appointment with them on 3/6/2021.3/6/2021 - I showed up 17 minutes before my appointment (I waited which was no problem), **** ******* finally told the rec... read more

Cara W 

on BBB

3 years ago

My state 2019 tax returns were never filed through the Geneva, ** office. I didn't know this until I filed my 2020 tax returns this year. When I was told there might be a fine, I then called the customer service hotline to file a complaint. The gentleman on the phone bluntly told me to not expect a call back from his supervisor, as this is happening more times than not. How can as "tax professionals" treat people in this matter and get away with it? Now I'm stuck with a possible fine because said professional couldn't do the... read more

Michael E. 

on BBB

3 years ago

I was supposed to be credited $79.98 on 3/31/21 for a fraudulent transactions on my card and I have a letter stating it would be there and still I haven't received the credit they have lied to me and hung up on me they they are very unprofessional at * and R customer service I just want what is mine nothing more and I am seriously thinking of putting a lawsuit against them for lying and fraud " 

Brianna R. 

on BBB

3 years ago

I went for the first time on my own to file my taxes and the man who was assigned to help me straight up told me to not to waste his time multiple times. My parents claim me every year since I'm very much dependent on them.He told me I couldn't file my taxes unless they don't claim me. Which I know was a lie since I've filed my taxes with H&R block in years past, and there was no issue. Thats now messing up my parents taxes now This man over charged me and was very rude the entire time. He took off his mask while I was sitti... read more

Jacquie Poe 

on BBB

3 years ago

Negligent and unprofessional. We have been an H&R Block customer for 20+ years. Had the same tax preparer for 10+ years. We had an appt on March 27. Go in and she said she thought we were a phone appt and didnt have time for us. Well, if we were scheduled a time slot why wasnt there time? Said she would follow up at the end of the week. Didnt happen. We called and emailed with no responses. Called the ********** location last week to follow up and learned she was out until ***. Asked about our taxes. No one had done them! To... read more