H & R Block

Jo T. 

on BBB

3 years ago

Last year our local Block group did not do what they could to save us money on taxes. They did not ask for forms regarding a trust, or file any information we gave them on it. We were notified months later that the forms were not there, then fined a huge late fee. This year, my son and I took his taxes to them, hoping for better results. Not only were we treated in a rude manner, and talked down to, but the guy didn't know what he was doing! He has been at this for 30+ years, but kept having to ask for help! We ended up payi... read more

Michael P 

on BBB

3 years ago

They called me to tell my to add my stimulus to my return. I said I am getting it this Friday in the mail. The lady told me that no one gets gov checks in the mail and that if I waited past that day I would have to wait 10 weeks for a ammended return. Or have them add it in. Worst case *** give me extra stimulus and I have to send it back or they dont. She guaranteed me it wouldn't be a issue. Now I have to wait until june for my taxes... Over 5 months! This place needs to be shut down look at all these reviews" 

Darci O. 

on BBB

3 years ago

***** COMPANY! I filled with them for a couple years and have had no issues. This year I was expecting $1120 back for my tax refund. I filled on Feb 4. I am just now getting it on April 14th but I am only getting $359.02 back. Apparently H&R Block's system didn't send it correctly so I was only supposed to get $520 and the H&R Block charged me $160.98 for filling with them. I called them today, April 19, and was hung up on TWICE! I was on the phone with them for a total of 3 hours and 45 minutes only to be told that they can... read more

An K 

on BBB

3 years ago

I contacted this ******************** by telephone regarding an *** form W-7 and was placed on hold for them to verify that the acceptance agent was available. I was told that she was available and they scheduled an appointment for 3:00pm. I asked what documents we needed to bring for the acceptance agent, whom I was given the name of.I arrived with the forms requested and spoke with the person that was identified as the acceptance agent. She promptly advised me that she would not accept the documents and that she was not th... read more

Anonymous 

on BBB

3 years ago

My husband and I had an appointment today to get our taxes done at the *************. location in *************. I booked the appointment to be a One-on-one in office appointment. However, we were turned away by the tax pro upon arriving for our appointment while another couple who arrived at shortly after were seen. Lets walk through what through what happened:My husband and I arrived (on time) for our appointment. We walk into the office and hear someone talking in one of the cubical. We wait patiently to be acknowledged a... read more

Aja 

on BBB

3 years ago

When making payment for *** and FTB I selected the Credit/Debit payment and made the payment for the taxes due (state and federal). They had nothing in writing to let me know that the payment was only for *** although there was an *** logo at the top right it was still confusing. They were unhelpful and said I either had to wait for *** to refund the overpayment or make a claim with the bank. When selecting electronic payment alternatively it is very clear with check boxes as to which department you are paying. Very deceptiv... read more

Laura P 

on BBB

3 years ago

I had a horrible experience with ***** block. She redid my taxes 4 times. I would bring up something she missed and she wouldn't listen to me. She didn't put my Social security in for income which would cause *** to audit me. I called her and she said I didn't give her the right paperwork and I said yes I did. She realized she'd made a mistake and I went in have her fix it and when she fixed it she did it wrong and I brought that up to her and then she did it the way she should have done in the four times before that. She ke... read more

Chris F. 

on BBB

3 years ago

The worst customer service I have ever had. I have been waiting since January for my second stimulus that was sent to HR block. So I called multiple times. Was given a different answer by each person I spoke with. I was finally told to fill out a lost check form and send in a blank voided check. I did this. Spoke with a supervisor and was told I would receive my money within 10 days. 14 days later no money. Called 5 times and got a different answer from each person. Asked to speak to someone who spoke English. I was told no ... read more

Justin W 

on BBB

3 years ago

Absolutely the worst experience I have ever had with a tax company and I am currently trying everything I can to hold this despicable company responsible. They have taken it upon themselves to send a new card and I already had a active card and its been like 3 months and no card in the mail