This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Gunn Acura
- Car Dealers
- San Antonio, TX
About this business
Welcome to Gunn Acura! Gunn has been a fixture in the San Antonio community since 1955 and we are excited about introducing our unique One Simple Price™ philosophy of selling cars. In 1995 Mr. Gunn made the decision to offer our customers an alternative to the stereotypical car buying experience and made a commitment to our customers. * Every vehicle is clearly marked with our upfront One Simple Price™ * Peace of mind with our 48 hour no questions asked return policy* * Best in class 10-days or 1000 miles written... read more
Location details
11911 I-10 West, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Gunn Acura provided highly professional and timely service for my 2019 RDX. The staff is knowledgeable and working with them was very enjoyable. I would recommend Gunn Acura without reservation. Bob Hickerson
Business response:
Thanks for the great feedback! It is important our customers feel completely confident with the customer service they received and it made us happy to read your review.
Great dealership to do business with. Everything went how it was agreed. Quotes were honored during signing day. No surprise or hidden fees. Great experience.
Business response:
Thanks for the review, Roberto! We’re glad we could provide a simple, stress-free experience for you.
Staff was very friendly and very helpful. Fast service they text when ready. All around very nice. I will certainly recommend Gunn Acura to my friends and family.
Business response:
Thank you so much! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable.Let us know if there is ever anything we can do for you.
The Visit and the Service advisor was ok. Price was fair, and the car wash and snacks were nice.. I just didn't like sitting there for 2 hours with no update.I had to call to find out the status of my vehicle no one ever called me. Also, for a b1 service it took a long time. 2 people who had come after me had come and gone, which prompted me to call about my status.
The advisor that made my appointment made it on the wrong day because he was talking to someone else while on the phone with me and not paying attention to what he was doing. I had to call back to correct the date. Took vehicle in for A1 oil change service. I was then told I need an additional fuel injection service, which was a mistake because technician did not check service history. A 15% discount was not honored by another rude service advisor, so my transaction was voided and then had to be done again by Carla.
They were flexible and did a great job of communicating with me. Expectations were managed and met. The car was ready when I was there to pick it up and there was very little wait time involved.
Business response:
Thank you so much! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable.Let us know if there is ever anything we can do for you!
I’m always able to get an appointment when needed and a loaner car. Was glad to see that lobby area was maintaining social distancing.
Business response:
Thank you for choosing Gunn! So glad you had a great experience.
The service writer was wonderful.... very knowledgeable and helpful. Unfortunately GUNNs idea of an oil change doesn't match what they post in their waiting room of just 30 minutes to get it done. I had an appointment for 1PM Friday 10/9/20 and didn't leave this place until 2:45 PM. There was no one in this place getting service. It was empty.... I am not going to take my car back here. I can get the same service done faster at Jeffy Lube. So why should anyone go here?
Oil and filter change went well as usual. I encountered courteous attendants at Gunn Acura. I appreciate the complimentary car wash. Thanks for taking care of my vehicle.
Business response:
Thanks so much for the positive feedback! We’re glad we were able to provide you with a great customer service experience. Thank you for choosing Gunn!
Frequently asked questions about Gunn Acura
How is Gunn Acura rated?
Gunn Acura has a 4.8 star rating with 8,373 reviews.
When is Gunn Acura open?
Gunn Acura is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com