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Guild Mortgage Company
- Mortgage Lenders
- San Diego, CA
About this business
Location details
Suites 300, 400, 500, 5898 Copley Dr, 201, 210, San Diego, CA, 92111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am 100% permanent and totally disabled with finance through this company. I financed my home in April and was informed I would need to contact ***** *** for my exemption status. i did as I was instructed to do in June and awaited a response from this company. After I faxed over documentation in June of 100%, this company called ***** *** and sttaatted they said I was partially disabled. They had previously told us they could only accept written confirmation for my disability prior to closing. After I informed them of this ... read more
Business response:
Hi *******. Thank you for leaving a review. If you would like to continue this conversation, please email us at ********************************************************** and we can see how we can help.
I am 100% permanent and totally disabled with finance through this company. I financed my home in April and was informed I would need to contact ***** *** for my exemption status. i did as I was instructed to do in June and awaited a response from this company. After I faxed over documentation in June of 100%, this company called ***** *** and sttaatted they said I was partially disabled. They had previously told us they could only accept written confirmation for my disability prior to closing. After I informed them of this ... read more
Business response:
Hi *******. Thank you for leaving a review. If you would like to continue this conversation, please email us at ********************************************************** and we can see how we can help.
We had a great experience with this company up until the point we sold our home. An issue with the closing date/funding ended up with us having a late payment. 20+ years and two mortgages of paying on time washed away with an error at the end. When talking with customer service we were told they don't care about why it was late or the history we had with them, "pay on time like normal customers" is the response that stood out the most. The company was ok to work with until we had one error. Then they treat you as sub-human.
Business response:
Hi ****. We appreciate you letting us know about this. Here's an email where you can reach us if you have any questions: **********************************************************
We had a great experience with this company up until the point we sold our home. An issue with the closing date/funding ended up with us having a late payment. 20+ years and two mortgages of paying on time washed away with an error at the end. When talking with customer service we were told they don't care about why it was late or the history we had with them, "pay on time like normal customers" is the response that stood out the most. The company was ok to work with until we had one error. Then they treat you as sub-human.
Business response:
Hi ****. We appreciate you letting us know about this. Here's an email where you can reach us if you have any questions: **********************************************************
We had a great experience with this company up until the point we sold our home. An issue with the closing date/funding ended up with us having a late payment. 20+ years and two mortgages of paying on time washed away with an error at the end. When talking with customer service we were told they don't care about why it was late or the history we had with them, "pay on time like normal customers" is the response that stood out the most. The company was ok to work with until we had one error. Then they treat you as sub-human.
Business response:
Hi ****. We appreciate you letting us know about this. Here's an email where you can reach us if you have any questions: **********************************************************
We had a great experience with this company up until the point we sold our home. An issue with the closing date/funding ended up with us having a late payment. 20+ years and two mortgages of paying on time washed away with an error at the end. When talking with customer service we were told they don't care about why it was late or the history we had with them, "pay on time like normal customers" is the response that stood out the most. The company was ok to work with until we had one error. Then they treat you as sub-human.
Business response:
Hi ****. We appreciate you letting us know about this. Here's an email where you can reach us if you have any questions: **********************************************************
We had a great experience with this company up until the point we sold our home. An issue with the closing date/funding ended up with us having a late payment. 20+ years and two mortgages of paying on time washed away with an error at the end. When talking with customer service we were told they don't care about why it was late or the history we had with them, "pay on time like normal customers" is the response that stood out the most. The company was ok to work with until we had one error. Then they treat you as sub-human.
Business response:
Hi ****. We appreciate you letting us know about this. Here's an email where you can reach us if you have any questions: **********************************************************
I've been working with the customer service department for 4 months now to get sign off on an electric easement. The process has never been clearly outlined for me, the department I'm working with only communicates by email and has refused phone calls, and it regularly takes a week+ and multiple emails to get a response.
Business response:
Hi ****. Thank you for letting us know about this. Here's an email where you can reach us if you have any questions: **********************************************************
I've been working with the customer service department for 4 months now to get sign off on an electric easement. The process has never been clearly outlined for me, the department I'm working with only communicates by email and has refused phone calls, and it regularly takes a week+ and multiple emails to get a response.
Business response:
Hi ****. Thank you for letting us know about this. Here's an email where you can reach us if you have any questions: **********************************************************
Frequently asked questions about Guild Mortgage Company
How is Guild Mortgage Company rated?
Guild Mortgage Company has a 4.9 star rating with 3,046 reviews.
When is Guild Mortgage Company open?
Guild Mortgage Company is closed now. It will open on Monday at 9:00 a.m.
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