Gruetzner's Collision Center

Steven P 

on BBB

2 years ago

I took my car to the ************ Virginia center because that is where my insurance company recommended. What a mistake. Poor workmanship, ill fitting parts and no acceptance of responsibility on their part. My engine is now covered in paint overspray, my fender is unseated and has a large gap on both sides and the quarter panel has large gaps where it meets the door. They stated they inspected the work before it departed their garage but I call BS on that. My college age daughter picked up the car fr me and they just pushe... read more

Samanatha N 

on BBB

2 years ago

THIS IS THE MOST UNPROFESINAL COMPANY EVER. They do not properly communicate, they promise things that never happen. They mess your car up and give it back to you like that is ok. Then they say if your give us another chance we will do what we can to make it right, but in all reality it should have been done correctly the first time. The employees there do not return calls, and or communicate about your car, they will make you call them ever time. Corporate dose not have a person you talk to everything is automated. I have h... read more

Paul D 

on BBB

2 years ago

Caliber Collision **********, IL proved to be a gem in southern Illinois. Cliff and Ryan provided excellent customer service. They texted me almost daily to give updates on the status of the repair. They assisted in the acquisition of a rental car, and had a comfortable and clean office to do business and wait. The finished product, which was detailed and polished, made my wife smile. Thank you Caliber, Cliff, and Ryan. 

Lanier D 

on BBB

2 years ago

Very bad company dishonest and very very poor customer service Rude and this company talked bad about Allstate and Allstate is the company that employed them 

Maryam T 

on BBB

2 years ago

My car was towed to caliber to be serviced on behalf of Geico Casualty Company. My door was fixed after 12 days but I had to call several times to find the status on my car. They said they were short staffed and could not return calls. They initially estimated 14 days but suddenly it was repaired while I was on the phon inquiring about a courtesy pick up or having Geico Casualty pay for my Uber since I didn't have a rental vehicle. I requested to pick up my car after office hours and they refused to accommodate. I had to ins... read more

Tyler K 

on BBB

2 years ago

To give me an update or a call back was like pulling teeth, shortages and shipping delays aside , this experience has been a nightmare , because the staff at the ********** Caliber collision is so dysfunctional, unprofessional, and absent. Lily or whatever the female receptionist is is not a pleasant person to speak to. Nobody is forcing you to work there, if you don't want to work there , then don't work there. Joe and Andrew take down messages but don't actually give them to who needs them . I've spoken to them multiple ti... read more

Luis L 

on BBB

2 years ago

Bottom line up front: Truck turned in for service: Jan 10th 2022 Truck returned: Still held by Caliber today (Aug 16 2022) with no clear return date, and would like accountability. I am currently a customer working with Caliber Collision in ***********, MD as of early January 2022 when my truck was hit in an accident. I had paired the claim with GEICO & the inspection/assessment began. I also utilized a car rental in the meantime. After the inspection, they scheduled parts to come in but gave a false deadline for when they... read more

Mohammed T 

on BBB

2 years ago

I brought my car to be fixed Caliber Collision in ******************* , ***********,******* they did pretty bad job in my car and the bumper of the car keep coming out .I take the car to them more than four times and still didn't fix the bumper .The staff and the manager were every the route to me . this place is the worst place to do business with. 

Randy S 

on BBB

2 years ago

This is for my 2016 Camry special edition. I was a terrible experience why i let this body shop fix the my car. They didn't fix it the first time when i complain about the sound i hear when backing up and moving forward they requested for additional funds from my insurance so I waited for 1 month for them To fix it. They don't even bother to inform if there's any developments and the insurance has provided their request not until i was the one who push to let the funds be released. After i got my car back . The problem is st... read more