Gruetzner's Collision Center

Chris C 

on BBB

a year ago

Ive used caliber collision twice now ****** time they have impressed me. The team in Stillwater is very helpful with lining up rental cars for you while the repairs are being completed. The work that they have done on my cars has been flawless. Excellent craftsmanship at this facility 

James N 

on BBB

2 years ago

Unfortunately my car was rear ended. Took it to Caliber Collision in Manassas, Virginia. When I went to pick it up there was a gouge in the new bumper and the alignment was off between the bumper and the rear quarter panel. The manager acknowledged the issues and said they would be corrected. When I returned the gouge was fixed, but nothing was done about the alignment between the bumper and the rear driver's side quarter panel. The next manager said it might be due to a previous accident, which it was never in. I was told I... read more

Aislinn K 

on BBB

2 years ago

I got in an accident and took my car in on 2/16. I got a call from my adviser to pick up my vehicle on 2/28. I went to the shop to pick it up, then when I got there I was told that all of the lights turned back on when he drove the car to the front. When I took a look at the car, I realized they had also forgotten to replace the locked seatbelt, which is something I had mentioned when I first went through the damages with him. He later mentioned that he was trying to get the vehicle picked up on that day because it was the l... read more

Maysoun M 

on BBB

2 years ago

I give them one star and they deserve 00000 because every thing about them very bad the people who own this company needs to look closer and watch they company before the company shut down . I will sue them and I will, higher 5 attorneys and I will spend all my money to teach them lessons because my car in they shop for 16 weeks and it’s not done they lies for everything’s that’s why they deserve everything Shity and after them i will sue my insurance company because they not better than the shity shop they offered me and i ... read more

Jason H 

on BBB

2 years ago

I do not know how this place is still open. I have seen better work come out of a flea market. Which is probably where they are getting their body guys from. There is no metallic in the paint. The body is wavy where it wasn't wavy before. Two new dents in the car that weren't there before. I have a sneaking suspicion one of the workers was driving the car because a friend of ours spotted it on the road while it was supposed to be being repaired. The clear coat looks like it was put on with a paint roller. Caliber Collision n... read more

PETER C 

on BBB

2 years ago

Dishonest employees. They stole items from my car. Management took no action to respond to my complaint. 

cl T 

on BBB

2 years ago

bad service, I was mistreated by someone there because I didn't want to repair my car there. horrible experienced with the staff there! I will not recommend at all.. please be honest with people after an estimate is done and approving if you are going to repair your car there. 

James M 

on BBB

2 years ago

Took our car to Caliber Collision for body repair on the recommendation of AAA insurance. Spoke with ********************. He made us feel like our car would be repaired. Then he informed us our car was totaled. When we asked what additional damage was found that would cause the car to be totaled. ******************** refused to tell **.I feel he was being dishonest and deceptive. Why would he not tell **? Unless he had something to hide. The car was in above average condition for a 2013. I believe the car could have been re... read more

Katherine L 

on BBB

2 years ago

THEY CLAIM THEY HAVE A WARRANTY BUT WHEN MY TRUNK WAS HOLDING WATER ON THE ****** WHICH THEY FIXED. THEY SAID IT WAS A KNOWN DEFECT BY THE ********* NEVER DID IT PRIOR AND ONLY HAPPENED AFTER THEY REPAIRED IT. I ALSO HAD TO GO BACK AND STILL GOING BACK AND FORTH AFTER 14 MONTHS