Germain Honda of Ann Arbor

Dikran 

on DealerRater

7 years ago

Service on my Element My sevice specialist, Dean, was excellent in handling my service requests. The second service specialist who’s deskt is right in front of Dean’s desk, I apologize for forgetting his name, was excellent also. They both were helpful. Dean even talked to Tim in the parts department, to make sure all of the necessary parts were in stock on the day of my appointment. Good teamwork. 

ljnde 

on DealerRater

7 years ago

Excellent Experience The car buying process was easy and smooth from the moment that we sat down with Bob. He was pleasant and straightforward about pricing, and was willing to help us out with a personal pick-up when we had to come back to get the car another day. He even made it possible for us to test drive the vehicle even though the dealership was about to close. It was by far our best car buying experience, and we will be telling our friends and family to go see Bob at Germain Honda! 

aostroff 

on DealerRater

7 years ago

Thank you I am super happy with my new (used) Honda Fit. Every time that I drive it I like it a lttle more. Thanks so much Luis! 

camodetz 

on DealerRater

7 years ago

Accord Hybrid Every aspect of our purchase was excellent. We contacted the dealership by email and then visited the dealership to get a price on a trade-in. The transaction was handled very professionally and we left the dealership in no time driving a new Accord. 

Pilot1 

on DealerRater

7 years ago

Superb! Rarely do you find a salesperson at a car dealership that makes you feel at ease and truly takes care of all of your needs. Not only did he find me the right car, he took attention to detail and found me the best deal. he was honest, professional, personable, and a breath of fresh air in this industry. He went above and beyond to accommodate my husband and I in our indecisions-and found us a beautiful car! Thanks so so much Jeff! 

Soccer mom 

on DealerRater

7 years ago

Done and done I recently went to Germain Honda of Ann Arbor to trade in my Toyota Highlander for a Honda Odyssey. That's when I met the dynamic duo, Kent Hepler and Jeff Williams. Kent warmly greeted me and provided me the info I needed to make my decision. He answered all of my questions and guided my thought process. Prices on both my trade in and new purchase were quite fair. When I went back to seal the deal, Jeff took over. He patiently explained all of my accessories, protection plans, warranties, etc. And then he went... read more

Ruikun Sun 

on DealerRater

7 years ago

Patient and easy to work with Brock is pretty good. We made the deal by phone the day before. I went to the dealership the next day and got my car. It's just I experience quite a bit of waiting time, but I think it's from the bank. 

wanderlust73 

on DealerRater

7 years ago

certified preowned car buying review It was my first experience buying a car and Phil was amazing with everything, starting from the test drive of the car and explaining all details about Warranty, cost, features of the car, answering my questions and also pointing my financing questions to the right person. I wasn't rushed into making a decision, they gave me enough time to think it through, make calls back home to check with my family. It was a very smooth and great experience overall! 

josh e. 

on DealerRater

7 years ago

Easy, relaxed, made purchasing easy Phil Miller greeted me within 10 seconds of me entering the building. He was easy to talk to, not pushy, and guided me to the correct purchasing decision, and was amiable the entire time. Purchasing was simple, and the entire process painless. Thanks Phil for helping me with my new car!