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Germain Honda of Ann Arbor
- Car Dealers
- Ann Arbor, MI
About this business
Our goal at Germain Honda of Ann Arbor is to deliver the highest level of customer service to all of our customers. That's exactly what we mean by The Right Car, The Right Price, The Right Way.
Location details
2601 South State Street, Ann Arbor, MI, 48104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Cody was not helpful I brought my car in for repairs and when I picked it up more issues were broken. I called Cody and when I told him what happened he talked to me like I was the biggest idiot on the face of the Earth and that nothing they did could have possibly done anything. I have bought new cars from Germain and brought for repair but I will never be back after the way Cody spoke to me. I can't wait for this lease to be over to return this CRV. I also was planning to buy a new car this weekend and was going to get an ... read more
Business response:
We apologize as it is never our intention or acceptable for a member of our team to come across as disrespectful to any guest. Our records indicate that you brought your vehicle in and we did an oil change, recall airbag inflator, tire balance, tie rod, and a wheel alignment with tire rod replacement. After picking up your car the check engine light came on. We offered to diagnose the light for free. We found that the light was on for a 3rd gear pressure switch for the transmission, and the battery was not starting the car w... read more
Service department crushing it The service department at Germain is always fast and nice and friendly. This past time there was a minor issue with my windshield wipers and they were all very nice handling it and gave me a free oil change coupon for my (super minor) troubles.
Business response:
Our focus is to ensure our guests a quality experience. Thank you for sharing yours. Best Regards, Jim Farkas General Manager
Great customer service I had a great experience purchasing my CRV recently. Evan Carrier was friendly, efficient, knowledgable and thoughtful. I enjoyed working with him and the whole team at Germain.
Business response:
Thank you for sharing your positive experience with Evan as well as for your business. Best Regards, Jim Farkas General Manager
Outstanding experience I have never before submitted a review for a car dealership simply because I have always walked away from purchasing a car with some degree of feeling I have been "played" by the sales person. As in it's never felt like a win-win for us both (I get a good car, s/he makes some money; we're all happy). However, today was such the opposite experience, I'm excited to share about it! I HATE having to purchase vehicles because I feel like they're just trying to eek money out of me at every turn - but today -... read more
Business response:
Thank you for giving us the opportunity to turn your car buying experiences around and to provide you the quality experience you deserve. Here at Germain, we are truly focused on building lifelong relationships and meeting if not exceeding our customer's expectations. We look forward to continuing to provide you with quality service throughout your ownership. Best Regards, Jim Farkas General Manager
Excellent service I am satisfied with my care! John is a mechanic I know I can trust to do a good job and treat me with respect and dignity.
Business response:
We thank you for sharing your quality experience with our service team. Best Regards, Jim Farkas General Manager
Excellent Customer Service Evan provided excellent customer service and had the perfect vehicle for us. He made sure we were completely comfortable with our purchase and patiently explained all our options. We couldn’t be happier with our new CRV and will definitely be sending all our friends and family members to Evan for their vehicle needs!
Business response:
Congratulations on your new CRV and thank you for your business. Your kind words and recommendation are truly appreciated. Best Regards, Jim Farkas General Manager
Fit to ride Just got a 2018 Honda Fit, ideal for in town driving and trips to visit grandchildren. Liked the dealer instruction on how to get most out of the car, especially tech features. Very friendly, helpful staff at Germain.
Business response:
We know you are going to enjoy the ownership of your new Honda Fit. It will "fit" perfectly into your lifestyle and if there is anything further we may do for you, do not hesitate to let us know. Best Regards, Jim Farkas General Manager
Incredible experience Smoothest auto transaction of my life. Luis is top notch. From the time I walked in to the time I left with new Van Luis was professional and kind.
Business response:
Thank you for letting us know that Luis provided you such a smooth experience. Enjoy the road in your new van. Best Regards, Jim Farkas General Manager
Very good dealership, no pressure tactics Just purchased my third car from this dealership. Very good dealership, Salesman Luis was excellent to deal with. He was very knowledgeable about the car & their inventory. Was pitched the typical upsell items, but they didn't tell me I had to have them slike some other dealerships. Thanks.
Business response:
Thank you for your business and for your kind review. We are pleased to know Luis provided you an overall positive experience. Best Regards, Jim Farkas General Manager
Frequently asked questions about Germain Honda of Ann Arbor
How is Germain Honda of Ann Arbor rated?
Germain Honda of Ann Arbor has a 4.7 star rating with 3,527 reviews.
When is Germain Honda of Ann Arbor open?
Germain Honda of Ann Arbor is closed now. It will open at 7:30 a.m.
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