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Germain Honda of Ann Arbor
- Car Dealers
- Ann Arbor, MI
About this business
Our goal at Germain Honda of Ann Arbor is to deliver the highest level of customer service to all of our customers. That's exactly what we mean by The Right Car, The Right Price, The Right Way.
Location details
2601 South State Street, Ann Arbor, MI, 48104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Outstanding customer service Phil was great to work with, he is laid back and not in your face high pressure sales. He worked hard to win us over and was able to get a great price for our new Odyssey. When we purchased our last Odyssey we went with another dealer who worked with us pricing. Phil let us know that he wanted us to buy from Germain and we were very pleased with the entire process. Kudos to all.
Business response:
Thank you for sharing your story and for allowing us the opportunity to earn your business. Best Regards, Jim Farkas General Manager
Very efficient Very helpful and informative as we begin looking for a new vehicle. The service department was extremely helpful, putting on our snow tires at short notice.
Business response:
Thank you for sharing your positive experiences with both our sales and service departments. Please let us know if there is anything further we can do for you. Best Regards, Jim Farkas General Manager
A very pleasant car buying experience We highly recommend Evan! He was very knowledgeable, professional, patient and courteous - never pushy or high pressure like you might experience at other dealerships. He definitely went the extra mile for us, to find the exact vehicle we were looking for at a fair price, and was also willing to negotiate further on extras such as extended warranty, winter floor mats and side body molding to seal the deal! We really felt he had our best interests in mind throughout the entire process and... read more
Business response:
Here at Germain Honda of Ann Arbor, our motto is "The Right Car, The Right Price, The Right Way". We are pleased to know you enjoyed your experience and are 100% satisfied. Best Regards, Jim Farkas General Manager
Very easy to work with Evan was wonderful! He was very knowledgeable, friendly, considerate and fair. He helped us pick the best car for us, without the stress, pressure or feeling of being "worked over" that we experienced elsewhere. Strongly recommend Germain Honda, and especially Evan.
Business response:
We are pleased to know that Evan provided you the positive experience you deserve. Thank you for sharing. Best Regards, Jim Farkas General Manager
Second car purchase and both went fantastic! We came in on a heavy snow day where our "go to" sales guy, Evan, was off. We were very nicely helped by Bob who talked to us and got the car ready for a drive. It was really snowy so there was much cleaning off to do to get the car ready. We ended up not driving the car very far or very fast but we were able to get a good look at it inside and out and a pretty good idea if we liked it or not. Very thankful to Bob for his help. Next day we came back and discovered the hand-off fro... read more
Business response:
Thank you for taking the time out of your busy schedule to share your positive experience with our team here at Germain Honda of Ann Arbor. We are pleased to know that your visit and transition between team members was a seamless experience and that Evan was able to continue with your sales visit and quickly get you on the road to enjoy your new Honda. We all look forward to our continued relationship. Best Regards, Jim Farkas General Manager
Professional, experienced, fair, and friendly! I originally purchased my Civic (A 2008 LX Coupe) from Brighton Honda - as a new vehicle. I was incredibly impressed with the sales staff: everything was as expected or better when dealing with such a big purchase. Shortly after this, I moved to Ann Arbor, and immediately checked out Germain Honda of Ann Arbor and was incredibly impressed by all facets of their business and location. I’ve since chosen the Service Center located at the dealership for literally every single bit of... read more
Business response:
From all of us here at Germain Honda of Ann Arbor, thank you for sharing such a wonderful review of your experience with us. Our team works hard each and every day to make sure our customers receive the quality Germain experience they deserve. We appreciate all the referrals you have sent our way and assure you we will meet if not exceed their expectations. Best Regards, Jim Farkas General Manager
Untrustworthy Terrible customer service is an understatement. They incompetently handled paperwork and misrepresented a recall to a potential customer. Try another dealer if you desire this model.
Business response:
We appreciate the opportunity to earn your business and apologize you were not completely satisfied with your experience. Our team is dedicated to customer satisfaction and it is never our intention to misrepresent any information to our guests. We stand behind the hard work and integrity of our staff as they work hard every day to provide every customer the ultimate car buying experience. Best Regards Jim Farkas General Manager
Great service from Germain Honda Phil Miller was helpful and informative about the product we were interested. We enjoyed working with him. The price was reasonable in this dealership as well.
Business response:
Congratulations on your new Honda and thank you for choosing Germain Honda of Ann Arbor to assist you with your recent automotive needs. We are happy to learn that Phil was very helpful and informative. Please let us know if there is anything further we may help you with. Best Regards, Jim Farkas General Manager
Excellent service I went to purchase a car. I did not experience what u sometimes have w sales people.Listened to my needs and addressed those Very flexible w time Never felt rushed
Business response:
Our team is happy to know that you enjoyed your experience with us. Thank you for your business and kind review. Best Regards, Jim Farkas General Manager
Frequently asked questions about Germain Honda of Ann Arbor
How is Germain Honda of Ann Arbor rated?
Germain Honda of Ann Arbor has a 4.7 star rating with 3,527 reviews.
When is Germain Honda of Ann Arbor open?
Germain Honda of Ann Arbor is closed now. It will open at 7:30 a.m.
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