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Germain Honda of Ann Arbor
- Car Dealers
- Ann Arbor, MI
About this business
Our goal at Germain Honda of Ann Arbor is to deliver the highest level of customer service to all of our customers. That's exactly what we mean by The Right Car, The Right Price, The Right Way.
Location details
2601 South State Street, Ann Arbor, MI, 48104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I like Germain Honda of Ann Arbor. So far I have bought three new Honda cars from them since 2001.
Business response:
Your continued business is greatly appreciated. When you are ready for #4 we will be here waiting to assist. Best Regards, Jim Farkas General Manager
Chris and other people are very responsible and trustworthy. I was informed during this visit. Also, Chris waited while I was a bit late to get my car on the day before thanksgiving day. thank you and happy thanksgiving! Best!
Business response:
Thank you. Your business and kind recommendation are greatly appreciated. We are overjoyed to know that you are completely satisfied and that Chris took great care of you. Please let us know if you need anything further. Best Regards, Jim Farkas General Manager
My service representative, Nick, was not very good. I was sitting in the waiting area and he just stood in the hallway and waived me over. When we were finally at his desk, he “forgot” his password and asked me to step back in the waiting area for 5 minutes while he tried to reset his system - that was almost 11 am and the shop has been opened since 7am! Worst of all, he asked me to stand by the edge of his desk because he was sick last week. He didn’t wear a mask and has been talking to me for a while (I was masked the whol... read more
Business response:
Sue, We are sorry to learn of your dissatisfaction and are greatly concerned about your recent visit. Our service manager, Doug Abbott would appreciate the opportunity to speak directly with you regarding your experience. Unfortunately, we are unable to locate your information using your username name. At your earliest convenience, please give Doug a call at 734-327-1547 or email him your contact information at dabbott@germainmotorco.com so he may personally speak with you regarding this matter. Thank you for bringing your c... read more
Communication was good. I was told up front what needed to be done or could be done.
Business response:
Thanks! We're glad you felt well accommodated and informed during your service visit. We appreciate your business and hope to work with you again in the future. Best Regards, Jim Farkas General Manager
Professional, caring, great customer service - they worked through every detail and made sure I was 110% satisfied
Business response:
Thank you for sharing your complete satisfaction with our team. Please let us know if you need anything further. Enjoy the road in your previously loved vehicle. Best Regards, Jim Farkas General Manager
It was a great experience. Nick was amazing, he cared about me and my vehicle. That is what we want as a customer.
Business response:
Thanks! We're happy to hear that Nick made sure your car was well taken care of, and that it was a smooth, hassle-free experience. We appreciate your business and look forward to working with you again in the future. Best Regards, Jim Farkas General Manager
Mitch took so much time and care helping me find my new car. He listened and took notes even asking me the names of my two dogs. He was calm, not pushy at all and let me stew at my own pace. Germain got me a deal that beat internet companies. Thanks for everything!
Business response:
Thank you for leaving Mitch this positive review! We are pleased that he could be of valuable assistance to you throughout your visit! It is our pleasure to serve you in any way possible. Enjoy the road in your previously loved car. Best Regards, Jim Farkas General Manager
Friendly staff that keeps me updated on the status of the work that is being done in my car.
Business response:
Thank You for your business., and even more for leaving us this great review. Best Regards, Jim Farkas General Manager
Everything was done very efficiently and with kindness. The report explains what was fixed and the work was done quickly too.
Business response:
Esther, Thank you for choosing to service your vehicle here at Germain Honda of Ann Arbor. We are happy to know your visit was the quality and efficient service experience you deserve. Please let us know if you need anything further. Best Regards, Jim Farkas General Manager
Frequently asked questions about Germain Honda of Ann Arbor
How is Germain Honda of Ann Arbor rated?
Germain Honda of Ann Arbor has a 4.7 star rating with 3,527 reviews.
When is Germain Honda of Ann Arbor open?
Germain Honda of Ann Arbor is closed now. It will open tomorrow at 7:30 a.m.
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