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Germain Honda of Ann Arbor
- Car Dealers
- Ann Arbor, MI
About this business
Our goal at Germain Honda of Ann Arbor is to deliver the highest level of customer service to all of our customers. That's exactly what we mean by The Right Car, The Right Price, The Right Way.
Location details
2601 South State Street, Ann Arbor, MI, 48104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I am writing to comment on a client advisor, Wyatt Harrington, who worked with me in making a well-reasoned purchase at Germain Honda. I don't know cars that well and had been advised to consider a Honda CRV. Wyatt was friendly, patient, informative, and was pleasant to work with. Wyatt is smart, articulate, engaging, and was a pleasure to work with. Regarding the dealership, all of the staff I met were friendly and offered to help without my having to ask and I will recommend Germain Honda to anyone who asks me for a recomm... read more
Business response:
We're so pleased you enjoyed a pleasant and accommodating dealership experience guided by Wyatt! Thank you for taking the time to review and recommend Wyatt's expertise. We wish you all the best in your future travels, from the entire team at Germain Honda! Best Regards, Jim Farkas General Manager
I wanted to express my appreciation to Hunter Matthews and the great staff at Germain Honda. My wife and I purchased a used vehicle on a Saturday afternoon and to say the least my experience was a 10 out of 10! Hunter was friendly and knowledgeable which made our buying process extremely easy. They have a great team at Germain Honda and I highly recommend Hunter and the crew if you're looking for a vehicle, it was worth the drive to Ann Arbor! My car has exceeded my expectations and I'm very pleased with the entire experienc... read more
Business response:
We thank you for traveling to Ann Arbor and allowing Hunter and our team to provide you with a quality Germain sales experience. We know you will continue to enjoy the ownership of your pre-owned car and appreciate you providing such kind and positive feedback about your sales experience with us. Best Regards, Jim Farkas General Manager
We brought my wife's 2020 Honda Fit in for service today because the car required a jump start earlier in the day. Chris O'Lear on the service team brought the car in for service earlier than the scheduled appointment so my wife would not have to wait. They did a thorough evaluation of the battery and determined that it needed replacement (fortunately it was under warranty). After my wife checked out, he texted me to let me know the rest of the electrical system was fine and that the battery replacement resolved the issue. C... read more
Business response:
We’re pleased to know that your experience with us was a good one! Thank you for entrusting us with the care of your wife's Honda Fit and for taking a moment to recommend us to others. Your kind words regarding your service experience with Chris are greatly appreciated, and we hope you won’t hesitate to let us know if we can serve you in the future. Best Regards, Jim Farkas General Manager
Took my car in for service and was very happy with my service advisor, Mike Delaney. He took extra time to explain everything I would need to have done on my visit. Explained why things needed to be done and cost. He listened to my concerns, with current issues I had with my Car. Thank you
Business response:
Thanks! We're glad you felt well accommodated and informed during your service visit. We appreciate your business and hope to work with you again in the future. Best Regards, Jim Farkas General Manager
Tried reserving and inquiring about accessories added to New Civic Sport; summer 2021. I had initially spoken to Shak in person, with promise. A short while later I had emailed him (as I lived in another city) about reserving a new car and having some things added. He responded incomprehensibly and when I replied to get clarification, I never heard back. There were also failed attempts at calls, and in all I never heard back from anyone. Ended up buying from another dealership.
Business response:
We are sorry to learn of your dissatisfaction with our dealership. Our team takes these matters seriously and has investigated your concern. Our records indicate that you reached out to our dealership in August of 2021 and at that time we did not have a vehicle that met your request. Shak provided follow-through via email all the way through October 2021 which is when we began taking deposits for “On Order Units”. At this time, the timeline did not meet your expectations and you requested not to be contacted further. We are ... read more
My car was not drivable so I had it towed to the dealership five days before my actual appointment.They were able to take a look at my vehicle, fix it, and get it back to me four days before my actual appointment. I really appreciated their efforts, especially around the Thanksgiving holiday.
Business response:
Thanks for leaving us such a wonderful review. We’re thrilled that you loved your experience; our team will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks for your kind words and we appreciate your support. Best Regards, Jim Farkas General Manager
They were thorough, kept me informed of time diagnostics and express service would take. I left in a serviced car, and knowing what followup would look like regarding the outstanding issues. Perfect.
Business response:
Thanks, Janet! We're happy to hear that you had a great experience with Chris and that he made sure your car is well taken care of. We appreciate your business and look forward to working with you again in the future. Best Regards, Jim Farkas General Manager
Always friendly,helpful and honest service.All service advisors are doing good work.I always trust Germain Honda dealer and service employees.Professional team.Thank you all.
Business response:
Your continued business and trust in our team mean so much to us all. Thank you for sharing. Best Regards, Jim Farkas General Manager
Very courteous and efficient with attention to detail. You feel you’re in good hands!
Business response:
Thank you, Gary. We truly value your business and kind words. Best Regards, Jim Farkas General Manager
Frequently asked questions about Germain Honda of Ann Arbor
How is Germain Honda of Ann Arbor rated?
Germain Honda of Ann Arbor has a 4.7 star rating with 3,374 reviews.
When is Germain Honda of Ann Arbor open?
Germain Honda of Ann Arbor is closed now. It will open tomorrow at 7:30 a.m.
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