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Germain Honda of Ann Arbor
- Car Dealers
- Ann Arbor, MI
About this business
Our goal at Germain Honda of Ann Arbor is to deliver the highest level of customer service to all of our customers. That's exactly what we mean by The Right Car, The Right Price, The Right Way.
Location details
2601 South State Street, Ann Arbor, MI, 48104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Michael took very good care of my car. He was very attentive, informed me thoroughly about the issues with my car, he listened to my questions, and took the time to explain in detail. The service was very efficient and quick. In general, it was an excellent experience, I would totally recommend Germain Honda, Ann Arbor!
Business response:
Hi Iris, we here at Germain Honda of Ann Arbor are very happy to have provided you with such a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon! Best Regards, Jim Farkas General Manager
Great and efficient express service on my vehicle. Michael is a very pleasant service consultant to work with and clearly communicated with us every step of the process.
Business response:
We are pleased to know that Michael took excellent care of you and that you were pleased with the level of service he provided. We all appreciate your business and look forward to our continued relationship. Best Regards, Jim Farkas General Manager
Everyone had on masks, which I really appreciated. Service was very fast and efficient. Very pleased for my first visit and I will be back!
Business response:
Thank you for choosing Germain Honda of Ann Arbor for your service needs. We are happy to know you felt safe and comfortable while you visited during these unprecedented times. Best Regards, Jim Farkas General Manager
The Germain Honda Service Department has been communicative, thorough, and efficient. I would like to see oil change prices reduce. Otherwise, they have shown to put their value for customers ahead of their value for profit--this is the best way businesses can both serve and keep their customers.
Business response:
We truly appreciate your business and feedback. Thank you for choosing to service your vehicle with us here at Germain Honda of Ann Arbor. Best Regards, Jim Farkas General Manager
Andy is awesome. He helped big time with our repairs that were needed and coordinated calling the extended warranty company and lobbying for us for the repairs that were needed. Won’t ever go anywhere else! Thanks Andy
Business response:
Your complete satisfaction is our ultimate goal. Thank you for letting us know that Andy worked hard to ensure your complete satisfaction. Best Regards, Jim Farkas General Manager
This was the best car purchase experience I have had in nearly 40 years of buying cars. Since Germain's sales team is not commission based, they are able to truly put the customer's best interest at heart. First, Mario T. (sales) and Chris S. (sales manager) provide outstanding customer service. Mario spent a total of 2.5 hours with us during our two visits--showing us every feature of the car and answering all of our questions. The sales team does what they say they are going to do and do not pressure their customers. Befor... read more
Business response:
Congratulations on your new Honda! Thank you for taking the time to write about your experience. It is wonderful to hear that Mario was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Best Regards, Jim Farkas General Manager
A bit disappointed with my experience. First I was told I was picking up a basque red CR-V. A day was arranged and when I arrived it was a copper color not what I was told. Secondly, not having enough time to inspect due to work, there is some scratches in the front left corner near headlight. Looked like someone tried to cover up with paint. I turned my previous leased vehicle early to this.To be truthful had I known of both of these flaws and still had my lease, I may have weighed my options. The CR-V drives nice for first... read more
Business response:
Mr. Bracey, We are sorry to learn of your disappointment as we felt me met if not exceeded your expectations during your visit. When you visited you were looking at a CR-V LX in Basque Red but wanted more features so we found we were receiving a CR-V EX-L that was noted as Basque Red in our system however the vehicle was not physically at our dealership. We offered you the opportunity to inspect the vehicle upon arrival. We discussed numbers, agreed-upon pricing, and took a deposit to hold the vehicle for you. You were unabl... read more
Helpful, fast, professional. Quick service for an oil change only. Always bring in for this service. Good coupons and solid service by certified technicians always.
Business response:
Thank you for allowing our team of professionals the honor of providing you with your service needs. We all look forward to assisting you in the future. Best Regards, Jim Farkas General Manager
The power was out when I dropped off my car but I was able to leave my car with no fuss. Got a call when the car had been looked at. There was no pressure to "fix everything" that was found. Very happy with my service visit.
Business response:
Thank you for taking the time to leave us this kind review. We are happy to learn you had a positive experience with our team. Best Regards, Jim Farkas General Manager
Frequently asked questions about Germain Honda of Ann Arbor
How is Germain Honda of Ann Arbor rated?
Germain Honda of Ann Arbor has a 4.7 star rating with 3,527 reviews.
When is Germain Honda of Ann Arbor open?
Germain Honda of Ann Arbor is closed now. It will open tomorrow at 7:30 a.m.
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