This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Germain Honda of Ann Arbor
- Car Dealers
- Ann Arbor, MI
About this business
Our goal at Germain Honda of Ann Arbor is to deliver the highest level of customer service to all of our customers. That's exactly what we mean by The Right Car, The Right Price, The Right Way.
Location details
2601 South State Street, Ann Arbor, MI, 48104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Mitch Hardcastle sold us our 2017 Honda Fit. Mitch was awesome to work with. He made buying our first car easy and stress free. Mitch is highly knowledgeable and helped us find the right deal. We never felt like we were being oversold. Mitch made sure we were taken care of and handed us our new keys the same day. Thanks for all your help!
Business response:
Congratulations on your 2017 Honda Fit. We are honored that you chose Germain Honda of Ann Arbor to purchase your first vehicle. Thank you for sharing Mitch's commitment to customer satisfaction. Enjoy the road in your new Honda. Best Regards, Jim Farkas General Manager
I had to have my Pilot towed in late at night. The car was serviced and back to me the next afternoon, just as it’s supposed to be.
Business response:
Thank you for allowing our team to assist in your time of need. Best Regards, Jim Farkas General Manager
Easy in/out, good communication. No pressure to do the extra things they found, left it up to me and answered Qs about pros/cons of each item
Business response:
We are happy to know you found your service visit with our team to be a positive one. Please let us know if you need anything further. We look forward to working with you in the future. Best Regards, Jim Farkas General Manager
Painless from beginning to end. Couple grand worth of work by certified Honda mechanics that I'm trusting will add another 100k miles to the 2012 Odyssey.
Business response:
Thank you so much for sharing your experience with Germain Honda of Ann Arbor. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Best Regards, Jim Farkas General Manager
Fast, friendly, and capable service. Takes care of sign in quickly and efficiently . Comfortable waiting area and amenities. Detailed and understandable billing and vehicle ranking forms.
Business response:
We appreciate you leaving this positive feedback and look forward to working with you again in the future. Best Regards, Jim Farkas General Manager
No attention to details While no one thing was a deal killer, the accumulation of issues and inattention to details made the overall experience distasteful. Here are the main issues I had. Incorrect Address On Sales Documents: Even though we filled in our address information on our salesperson's computer and we gave our salesperson various documents with our address on them they still managed to get it wrong on all of the sales documents. They got the street and zip code right but the street number and city wrong. When we we... read more
Business response:
I sincerely apologize that your visit was not the quality Germain experience we work hard to deliver at every touchpoint. While we are operating with limited staff due to Covid 19, some of the issues here could have been avoided. I appreciate your feedback and will work with our vendors (Costco) and the staff to make sure all of these areas are addressed. I will reach out personally for more of a discussion regarding your visit. Best Regards, Jim Farkas General Manager
Germaine Honda dealership in Ann Arbor, Michigan, has a service department that I highly recommend. It is organized, clean, efficient, and professional. Upon driving in, a polite service consultant greets and takes care of you from then on. Waiting area is very clean and nice. Pandemic regulations are followed throughout. Work is explained before, during and after.
Business response:
Thank you for choosing to service with us here at Germain Honda of Ann Arbor. Your business and kind words are very much appreciated. Best Regards, Jim Farkas General Manager
The process was great from beginning to end. I worked with Mitch and he did a fantastic job. Jerome helped me with the financing and was very knowledgeable.
Business response:
Congratulations on the purchase of your new Honda. We are thrilled to know you enjoyed working the Mitch and our team. Best Regards, Jim Farkas General Manager
Germain Honda continues the excellent service given for years by Howard Cooper. Today my tires were rotated and oil changed in little more than 30 minutes. The coupon I had on my dash was honored and all was handled efficiently and pleasantly while wearing masks!
Business response:
Providing quality service is our goal here at Germain. We thank you for taking the time to highlight our team's commitment to customer satisfaction. Best Regards, Jim Farkas General Manager
Frequently asked questions about Germain Honda of Ann Arbor
How is Germain Honda of Ann Arbor rated?
Germain Honda of Ann Arbor has a 4.7 star rating with 3,527 reviews.
When is Germain Honda of Ann Arbor open?
Germain Honda of Ann Arbor is closed now. It will open tomorrow at 7:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com