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Germain Honda of Ann Arbor
- Car Dealers
- Ann Arbor, MI
About this business
Our goal at Germain Honda of Ann Arbor is to deliver the highest level of customer service to all of our customers. That's exactly what we mean by The Right Car, The Right Price, The Right Way.
Location details
2601 South State Street, Ann Arbor, MI, 48104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Excellent Customer Service Sales Manager Corey Klotz was super helpful fixing a minor technical issue that arose after I purchased a Certified Pre-owned vehicle. Corey made sure the process was fast, easy and at no cost. He went out of his way to identify solutions that worked to streamline the process for me - and he's a nice guy. I'm very impressed with Corey and Germain Honda's customer service.
Business response:
Thank you for letting us know about your complete satisfaction with Corey. We are happy to know he was able to quickly and efficiently address your concern. Best Regards, Jim Farkas General Manager
Customer service Germain overcharged me...they said refund would be overnighted..it has been 7 days and no check..they said MAYBE in the next 7 days.
Business response:
We sincerely apologize for the initial error as well as for the delay in sending your refund. We understand your frustration and appreciate your feedback as it allows us the opportunity to address our internal processes so we may better serve our guests. Best Regards, Jim Farkas General Manager
Competent and honest, how novel! Mr. Peterson made the airbag recall process very easy and painless for my 20 yo. It was his first go at car maintenance adulting. Mr Peterson explained everything in an easy to understand manner without condescending. Outstanding service all around
Business response:
Thank you for taking the time to share Andy's commitment to customer satisfaction by providing a quality and understandable service visit. Best Regards, Jim Farkas General Manager
Very friendly and helpful. Very friendly staff. They made sure I was helped and satisfied with my purchase. They helped me get everything done in a timely manner so I could get back to work stress free.
Business response:
We are happy to know you enjoyed working with Luis and our team. Enjoy your new Honda. Best Regards, Jim Farkas General Manager
Helpful Germain helped me get into another car when the one I originally purchased had a bad engine. I appreciate them helping me work something out so I was not without a vehicle.
Business response:
Thank you for allowing us the opportunity to address this concern for you. We all truly value your business and look forward to continuing to provide you with quality service. Best Regards, Jim Farkas General Manager
New Car Purchase and Repairs of Old Vehicle The sales person and staff I dealt with were knowledgeable and also low-pressure when I just bought a 2019 Honda Accord. In particular, the sales person (Jeff Williams) clearly explained the Honda features and options giving me the information I needed to make a good decision. He made me feel like a valued customer. Also, the repair facility is excellent – very competent – in servicing the prior Hondas I’ve owned. I have bought Hondas and had them serviced at this dealer for 29 yea... read more
Business response:
Both your sales and service business are greatly appreciated. Our team is committed to assisting our guests and providing a quality experience. Best Regards, Jim Farkas General Manager
Great salesman he was very knowledgeable and helpful in every way. When we were out on a test drive he knew exactly how to explain the features. I would give him a six star rating if I could.
Business response:
Thank you for leaving Justin this awesome feedback of your experience. We know he enjoyed assisting you to find the perfect car. Best Regards, Jim Farkas] General Manager
Best car buying experience ever We just purchased a new Honda CRV from Germain Honda in Ann Arbor and we couldn't more pleased with our choice. I dealt with a true professional Jeff Williams who did a great job of showing me all the great features of the CRV and the benefits of buying from Germain. He did not pressure us at all to buy but did his job the way it should be done, with knowledge and professionalism. He even impressed my wife and that's hard to do when it comes to car salesmen. I will buy all my future cars from ... read more
Business response:
Thank you for taking the time to let us know that Jeff provided you and your wife a quality Germain experience. Your business and kind words are greatly appreciated. Best Regards, Jim Farkas General Manager
Bought a new car Jay, Stan, and Corey worked on my car deal and they did everything I asked. Great group of guys to buy a car from highly recommend dealing with these guys!
Business response:
We thank you for allowing Jay, Stan, and Corey the opportunity to assist with your new car purchase. Our team is happy to know you enjoyed working with them as much as they did you. Enjoy the road in your new car. Best Regards, Jim Farkas General Manager
Frequently asked questions about Germain Honda of Ann Arbor
How is Germain Honda of Ann Arbor rated?
Germain Honda of Ann Arbor has a 4.7 star rating with 3,527 reviews.
When is Germain Honda of Ann Arbor open?
Germain Honda of Ann Arbor is closed now. It will open at 7:30 a.m.
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