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Germain Honda of Ann Arbor
- Car Dealers
- Ann Arbor, MI
About this business
Our goal at Germain Honda of Ann Arbor is to deliver the highest level of customer service to all of our customers. That's exactly what we mean by The Right Car, The Right Price, The Right Way.
Location details
2601 South State Street, Ann Arbor, MI, 48104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Above and Beyond Last week I got in touch with Brad Stegmeman regarding the ins and outs of Honda Care Maintenance plans, I was considering purchasing a 48mo/48000 mile plan from a dealer who sells these Honda plans. Although he wasn't really familiar with the policy I was considering, he took the time to run the numbers and which allowed me to make a educated decision. Germain has a great service department, and it is obvious that his leadership has kept the quality his department top notch.
Business response:
We are happy to learn that Brad took great care of you regarding the information for the Honda Care Maintenance plans. We appreciate you taking time to share Brad's dedication to customer satisfaction. Best Regards, Jim Farkas General Manager
Purchased a 2018 Accord Hybrid Luis and the team at Germain are knowledgeable and helpful throughout the purchase and evaluation process. I was provided a test vehicle to use overnight as well in order to fully experience an Accord prior to finalizing the purchase. Luis also shopped around for best financing options. Luis spent time on his day off to do vehicle orientation and also arrange for service with their service tech. All very helpful.
Business response:
We are pleased to know that Luis provided you with an overall quality experience. Thank you for sharing. Best Regards, Jim Farkas General Manager
Watch out for "Bait and Switch" Went to test drive a used car one Saturday morning as soon as they opened. I was scheduled for the test drive and when I got there, the car was mysteriously sold. I communicated with the sales manager there, and he said he would contact me if anything changed with the cars availability. It was "available " at 3:00 pm on the Friday before, then all of the sudden, on Saturday morning when I got to the dealership, it was sold ?? I think the car was never available, and they just wanted to get me ... read more
Business response:
We are very sorry about your experience and appreciate your feedback. Unfortunately, our dealership does not hold inventory and the vehicles stay available for sale to any interested party. We do apologize we did not notify you that the vehicle sold, you were told during your inquiry that our inventory does move quickly especially during the "Upgrade Sales Event". Our sales team attempted to find you a comparable vehicle and are more than happy to continue the search. Best Regards, Jim Farkas General Manager
First time car purchase! I was looking to buy my first car on my own after leaving my high-school clunker car behind. Jeff made the process very easy and explained everything in a way that was clear to me. He understood where I was coming from and didn't push me to look at cars that did not fit my needs. I ended up getting a certified pre-owned 2015 Honda Civic which provided me with the best of both worlds between new and used. Jeff went out of his way to help deliver the car after it was finished being cleaned and detailed... read more
Business response:
Congratulations on your first car. We are honored that you chose Germain Honda of Ann Arbor and allowed Jeff the opportunity to earn your business. Your kind words are truly appreciated. Best Regards, Jim Farkas General Manager
Germain is Slipping When Howard Cooper owned this dealership, they were the absolute best. Over the last 20 years I have purchased and had serviced four cars at this place. In the past three years they have turned into a real "turn and burn" profits above all else dealership. Depending on the salesman, you will either get skinned or get a fair deal. There F&I people real sharks. Not saying Germain is horrible, just be careful and don't expect any loyalty for being a return customer. It's a shame to see another Ann Arbor inst... read more
Business response:
It disappoints us to know you feel this way about our dealership. Many of the same people work here from the Howard Cooper days. Here at Germain Honda of Ann Arbor, our team is truly dedicated to providing every guest a quality, honest and upfront experience. Our companies motto is “The Right Car, The Right Price, The Right Way” and we live this motto daily. We are committed to keeping our guests best interest at heart. Best Regards, Jim Farkas General Manager
2015 CRV Jeff sold my Mom her current car so when it was time for me to get a new vehicle I wanted to work with him. The process of buying a car is not fun but Jeff made it a much better experience and really fought to make sure we got what we wanted.
Business response:
Your business and kind words are greatly appreciated. We will be sure to share your comments with Jeff. Best Regards, Jim Farkas General Manager
Great experience! Luis made switching my lease such an easy, pleasant experience. He was very knowledgeable about the process, friendly, & timely. In less than 2 hours I left with my new car! Highly recommend Luis at Germain Honda! Thank you again.
Business response:
Thank you for choosing Germain Honda of Ann Arbor for your automotive needs. We appreciate you sharing your positive experience with Luis. Enjoy the road in your new Honda. Best Regards, Jim Farkas General Manager
Pilot Luis was excellent. He delivered on all promises and worked hard to make our deal happen. He was very knowledgable and helpful. I would recommend Germain to anyone interested in a new Honda.
Business response:
Thank you for sharing such positive words about your visit. Your business and recommendation are greatly appreciated. Best Regards, Jim Farkas General Manager
Amazing experience Evan was so accommodating to everything I was looking for. He even went the extra miles by adding splash guards to the car and weather tech mats as a gift. My experience at this dealership is and was an amazing experience. I say this because big purchases overwhelmed me and it felt like a breeze with good customers service.
Business response:
Congratulations on your new Honda. We are happy that Evan provided you the quality experience you deserve. Enjoy the road in your new car. Best Regards, Jim Farkas General Manager
Frequently asked questions about Germain Honda of Ann Arbor
How is Germain Honda of Ann Arbor rated?
Germain Honda of Ann Arbor has a 4.7 star rating with 3,527 reviews.
When is Germain Honda of Ann Arbor open?
Germain Honda of Ann Arbor is closed now. It will open at 7:30 a.m.
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