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Germain Honda of Ann Arbor
- Car Dealers
- Ann Arbor, MI
About this business
Our goal at Germain Honda of Ann Arbor is to deliver the highest level of customer service to all of our customers. That's exactly what we mean by The Right Car, The Right Price, The Right Way.
Location details
2601 South State Street, Ann Arbor, MI, 48104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Best Shopping Experience Ever As a busy person I have little time to spend at dealerships when I buy a new car. Evan understood that from the beginning and provided me with accurate information in a very friendly, professional, honest and fast way that facilitated my decision on the vehicle that I wanted. I never felt pressure to buy and always had everything on time and up-front. I normally do not enjoy the experience to go to a dealership, this time was completely different. Way to go.! I definitively recommend to talk to ... read more
Business response:
We are pleased to know that Evan met your expectations and provided you with the quality car buying experience you deserve. Our #1 priority is our guest's complete satisfaction. Best Regards, Jim Farkas General Manager
Choose another salesperson We met with Luis for the purchase of our CRV. He was disappointing at best. I have never left feeling more disappointed in a Honda buying experience. He required $1000 down for our CRV and we were to sign the papers. He didn't even work on the financing until after our appointment when we asked multiple times for the terms. He tried to tell us the car we wanted online wasn't on the lot when it was and he "found" it later and tried to tell us the loan he proposed was the best deal when our pre-appro... read more
Business response:
We thank you for your business and apologize for your less than stellar car buying experience. Your feedback, as our Manager Stan relayed to you is truly valuable and he took it as an opportunity for a learning experience with our team member as we have just begun our “start to finish” process. Stan has forwarded to you the requested information. We hope you will continue to service your vehicle with us and in the future allow us the opportunity to turn this recent car buying visit around. If you need anything further, pleas... read more
Mean and rude He is one of the meanest and rudest people I’ve ever met. He made me feel so stupid for asking questions that I did.
Business response:
We are sorry to know you feel this way regarding our dealership. It is never our intention to come across in a rude manner as our entire staff is dedicated to providing our guests with a quality experience. As you can see from our many positive reviews we deliver on this promise to our guests. If there was any misunderstanding we sincerely apologize. Best Regards, Jim Farkas General Manager
Took great care of me as always I have been buying and servicing vehicles at Germain Honda for years. The service department never disappoints. I use Honda Express Service regularly to maintain multiple vehicles. It's comforting to be welcomed by the same familiar employees each time. Express Service Adviser Michael Thiede has been there for years. He is always professional. He completes services as requested and makes service suggestions based upon technician's inspections. Thiede advises, he does not push, unnecessary serv... read more
Business response:
Thank you for letting us know about your experiences with both Michael and Evan. We appreciate your sales and service business and are happy to know you found our staff to be customer oriented. Our entire team looks forward to our continued relationship. Best Regards, Jim Farkas General Manager
Great first time buying experience Evan and the rest of the staff were excellent - straight-forward, efficient, and very helpful without being overbearing. They were professional and reliable and I am so glad I worked with them for my first experience buying a car. I would highly recommend to friends and family and anyone else looking for honest and personable salesmen.
Business response:
We are happy to know you enjoyed your visit and thank you for allowing us to be a part of your car buying experience. Best Regards, Jim Farkas General Manager
No interest in doing business I brought some friends to purchase an used vehicle and Zach Coon was the first consultant we worked with. But his lack of professionalism eventually made us ask the manager to switch up to another consultant to wrap up the purchase. What we experienced during the sales process: - Zach did not seem to have interest in solving for customer needs: We articulated our budget and features we were looking for, only to get a series of "no-can-do" from him. He offered nothing on price or terms or financi... read more
Business response:
We are sorry to know that you feel this way. It’s our understanding that the actual customers do not have any complaints. If they are disappointed with their visit and subsequent purchase they are more than happy to reach out to us. Best Regards, Jim Farkas General Manager
Exceptional easy car buying experience Evan Carrier reached out to me after I had gone through the Costco auto program. He is a great salesman to work with. He is not pushy and is not trying to pull a fast one on you just to make a sale. He really looks out for your best interest and is straight up with you. He was always available to answer my question during the whole process and made it super easy every step of the way. He helped me with everything from trading in my old car and getting it appraised to financing and to th... read more
Business response:
Thank you for taking the time to let us know what an awesome experience Evan provided for you. Our staff is focused on providing our guests with the ultimate car buying experience. Enjoy your new car and please reach out if you need anything. Best Regards, Jim Farkas General Manager
Worst Service Ever This place is a crap. Do not even think of going in there. Worst service ever. I do not recommend this even to a foe of mine. :( :( :(
Business response:
We are sorry to know that you feel this way regarding our service department. Our team is dedicated to providing quality guest experiences to all our customers. We would very much appreciate knowing how we failed you during your visit. Please reach out to our Service Manager Brad Stegemann at 734-327-1547, we truly value your feedback. Best Regards, Jim Farkas General Manager
Stressfree experience Buying a car for the first time is very stressful. But every step of the way with Evan was stressfree. I personally liked how candid and personable he was. Theres always a lot of questions with buying a car and I can count on Evan to answer all of them for me!
Business response:
Congratulations on your new car. You are correct, Evan will be there to assist you with any questions you may have. Enjoy the road. Best Regards, Jim Farkas General Manager
Frequently asked questions about Germain Honda of Ann Arbor
How is Germain Honda of Ann Arbor rated?
Germain Honda of Ann Arbor has a 4.7 star rating with 3,527 reviews.
When is Germain Honda of Ann Arbor open?
Germain Honda of Ann Arbor is closed now. It will open at 7:30 a.m.
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