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Germain Honda of Ann Arbor
- Car Dealers
- Ann Arbor, MI
About this business
Our goal at Germain Honda of Ann Arbor is to deliver the highest level of customer service to all of our customers. That's exactly what we mean by The Right Car, The Right Price, The Right Way.
Location details
2601 South State Street, Ann Arbor, MI, 48104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Worst customer service ever! I have called, went in person and left messages, and they never called me back to let me know about the status of my service card. Both Jerome and Mario seemed nice but they never responded to my calls and in-person visits about my status. so disappointed.
Business response:
We are sorry to learn that your experience with our dealership has not been a positive one. Please reach out to our Customer Relations Manager Melody Markham at melody@germaincars.com with further details (name, address, phone) so we may properly research and address your concern. Best Regards, Jim Farkas General Manager
Brock Bachelder Brock did an outstanding job taking care of us as we got ready to buy our new HRV. He was patient, professional, pleasant, and very knowledgeable. Plus he took care of every detail, including finding us the color we wanted most. He listened carefully to our needs and helped us get exactly the deal we needed to make it all fall into place. We've been buying cars from this dealership since 1990 and this was probably the best experience yet! Thanks again, Brock!
Business response:
Your continued business and kind words are very much appreciated. We know Brock enjoyed assisting you and our team is thrilled you enjoyed your visit. We wish you many safe and pleasurable driving miles in your new HRV. Best Regards, Jim Farkas General Manager
New vehicle purchase Working with Jason was easy and a good experience. I’ve had 4 prior purchases of Honda Accord vehicles from this dealership when it was Howard Cooper Honda and my salesperson for those purchases has retired. So I had no knowledge of the type of salesperson I would be dealing with. Jason was wonderful. He was patient with my trying to decide what type of vehicle I might get. And he was thorough in showing me all the “bells and whistles” on the CR-V. Evan was say to work with as well, despite some errors w... read more
Business response:
We are happy to know you found our team easy to work with and that you enjoyed your experience. Our crew looks forward to continuing to provide you with the quality service you deserve. Enjoy the road in your new CRV. Best Regards, Jim Farkas General Manager
Denies waranty coverage The service department staff are very rude and uncooperative. I have visited them many times and each time they have been combative and mocked my troubles. I recently visited them regarding a defective wheel that was leaking air. They refused to cover it and wanted $80 just to remove the wheel and clean the corrosion off then put it back together. This would have taken them 30 minutes but they would rather deny the warranty coverage and have me drive around on unsafe wheels. Before you visit this deal... read more
Mitch was wonderful to work with and very efficient. Great communicator and I’m happy with the sales process and how Mitch stayed in contact to make things easy
Business response:
We thank you for taking the time to share your complete satisfaction with Mitch. He truly is committed to ensuring a quality car buyig experience to our guests. Best Regards, Jim Farkas General Manager
We were happy to work with Mitch at Germain Honda! He was very knowledgable, personable and gave us his undivided attention. We had a great experience and would recommend Germain Honda to our family and friends!
Business response:
Mitch and our team work hard to ensure our guest's complete satisfaction. Thank you for taking the time to highlight Mitch and for the kind recommendation. Best Regards, Jim Farkas General Manager
Very happy with the service department. The mechanics know their stuff and are able to clearly explain and answer your questions without condescending-even when you find yourself imitating that sound that only happens when they are out of earshot.
Business response:
We thank you for choosing Germain Honda of Ann Arbor and allowing our team to provide you with the quality service you deserve. Best Regards, Jim Farkas General Manager
I Come to purchase my 2019 Honda CRV -Ray Riggins was our salesman he was awesome he went all the way to help us. He is Highly recommended.
Business response:
Your business and kind recommendation are greatly appreciated. Best Regards, Jim Farkas General Manager
Jay Riggins was top notch! Jay was outstanding! Very helpful and easy to talk to. Any questions or concerns that we had were answered in a most positive manner. Jerome Pardue was equally fantastic. I was happy to have my daughter's first vehicle purchase take place beside these two gentleman.
Business response:
We thank you for allowing us the opportunity to assist with your daughter's first vehicle purchase, what an honor. Your kind words and business are very much appreciated. Best Regards, Jim Farkas General Manager
Frequently asked questions about Germain Honda of Ann Arbor
How is Germain Honda of Ann Arbor rated?
Germain Honda of Ann Arbor has a 4.7 star rating with 3,527 reviews.
When is Germain Honda of Ann Arbor open?
Germain Honda of Ann Arbor is closed now. It will open tomorrow at 7:30 a.m.
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