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Gerald Kia of North Aurora
- Car Dealers
- North Aurora, IL
About this business
Location details
205 Hansen Blvd, North Aurora, IL, 60542, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Absolutely perfect service, great location, no complaints!
Used the online pricing feature to purchase my new car. Loved it. This cut my time at the dealership to less than half the normal time to buy a new car. In addition the whole transaction was very transparent for all the numbers. I was very comfortable with the end result of the entire purchase transaction. Plus I love my new car. �
Business response:
Thanks for the truly exceptional feedback, Nan. It's great to hear that we were able to make you comfortable with your buying experience! We hope that we can continue to provide you with a great experience in the future! Sincerely, Scott Wolf, General Sales Manager, swolf@geraldauto.com
They fit my oil change in at the last minute. They also let me use a loaner while they were doing the work!! Awesome!
Business response:
Thanks, Andrea, for letting us know how wonderful your experience was. We look forward to assisting you again when needed. Take care until then! Sincerely, Brian Trout Service Manager btrout@geraldauto.com
I really liked Rob's genuineness and his willingness to be direct and straight forward. He also has a great personality and is easy to joke around with. This is the second time I've been to Gerald Subaru in North Aurora, and although I had to trade in my beloved forester in order to get a lower car payment, I know I'll be back once I get the finances in order. I really like the people and the atmosphere at Gerald Subaru; I always know that I'm going to have a good experience (unlike most dealerships, where the thought of goi... read more
Business response:
Thank you so much for your truly exceptional feedback, Julie. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Rob. Please let us know if we can ever help you in the future. Sincerely, Scott Wolf, General Sales Manager, swolf@geraldauto.com
We have total trust in Gerald Subaru and they have proved they are the very best dealership to put our trust in. We truly appreciated their great customer service, and I can't see us shopping anywhere else for a future vehicle.
Love my amazingly cool WRX!!! Feel like part of the Subaru family!! They have gone above and beyond for me!!!
Business response:
Thank you, Karen! It means so much to our team to hear that you had a truly exceptional visit to Gerald Subaru of North Aurora and that you always leave feeling like family. We look forward to helping you again. Sincerely, Scott Wolf, General Sales Manager, swolf@geraldauto.com
Staff is great. Recently went in for the service depot. They didn't not have me waiting whatsoever, quick and attentive!
Business response:
Thank you for leaving us this great review, Daisy. We are very happy to hear that we could be so helpful during your recent service visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Brian Trout Service Manager btrout@geraldauto.com
My service was prompt, and I felt well taken care of. I had a question about the cruise control, and it's tendency to jump in 5 mi increments when I tried to increase it. The technician addressed that with us, and was honest enough to tell us he had to look it up himself, and found the answer in the Eyesight book. I appreciated his frankness! We all learned something new that day :)
Business response:
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Brian Trout Service Manager btrout@geraldauto.com
Not a fan they had my new car for almost two weeks some warranty! ! still had to pay over $500
Business response:
Cynthia, First off thank you for your comments as we will review this instance and find out what took so long and how it could have been handled better. I apologize that you had an experience that you couldn't put up 5 stars for. If you would like to reach out to me I would love to see how I can turn this situation around and where I can win you back as a fan! You have been a great customer and part of our family now so we want to take care of you. Thanks again for the feedback! Sincerely, Brian Trout - Service Manager - btr... read more
Frequently asked questions about Gerald Kia of North Aurora
How is Gerald Kia of North Aurora rated?
Gerald Kia of North Aurora has a 4.1 star rating with 106 reviews.
When is Gerald Kia of North Aurora open?
Gerald Kia of North Aurora is closed now. It will open at 9:00 a.m.
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