This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Gerald Kia of North Aurora
- Car Dealers
- North Aurora, IL
About this business
Location details
205 Hansen Blvd, North Aurora, IL, 60542, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
They will say one thing during the purchasing meeting, "3 years free of oil change, etc.", then take it back when you get your breakdown of the bill. They added numbers that weren't there before and gave us a hard time. I wish i would have recorded them saying what they said the first time so I could have proof. They distract you so that you don't ask all your questions. They tell you to sign all over the place and then don't give you the breakdown of what exactly you are paying. Stay away or at least make sure you see all t... read more
RecommendedThe service department is so accommodating. I had a low tire, David Gonzales was able to have me come right in, also did an oil change and other routine maintenance and got me out in plenty of time for a doctor’s appointment. He explained what was going on with the tire in a way I could understand. and I even had time for them to wash my car.
They made sure I understood how everything worked and took the time to synch my phone in to everything and make sure I knew how it worked. Thank you
Our Subaru Impreza suffered a flat tire the evening of February 1 (we ran over something on the road). We happened to be near Gerald Subaru of North Aurora at the time. The dealership was about to close, and the service department was closed already. But they welcomed us warmly, offered us beverages, and made us comfortable as they inspected the tire and replaced it with our spare. The team gave us instructions on proper driving with a spare tire, and we were on our way home safely. Thank you for your service with a smile du... read more
Thank you so much for the great service & detail! My Outback looks like new! You guys are the best, we'll never go anywhere else. See you in 6K miles. :)
Business response:
Thanks for the nice review, Kris! The team is happy to hear that you received truly exceptional service. Until next time, drive safely! Sincerely, …See More
Always good service and a nice waiting room with WiFi
Business response:
Paul, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Brian Trout Service Manager btrout@geraldauto.com
Tom Webb, our sales person, was exceptionally knowledgeable about the car we purchased. He kept us updated throughout the process. He made the experience great. This is my sixth Subaru vehicle and out of the 5 other experiences this was by far the best! Thanks Tom Webb! Good job!
Business response:
Congratulations on your new vehicle, Jane. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Tom was so positive. We do our best to make sure all of…See More
They always do great work and are very friendly. They love when you bring your dog too!
Business response:
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Scott Wolf, General Sales Manager, swolf@geraldauto.com
great sales staff, especially Bob Sharp. The service team is also the best.
Business response:
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Scott Wolf, General Sales Manager, swolf@geraldauto.com
Frequently asked questions about Gerald Kia of North Aurora
How is Gerald Kia of North Aurora rated?
Gerald Kia of North Aurora has a 4.1 star rating with 106 reviews.
When is Gerald Kia of North Aurora open?
Gerald Kia of North Aurora is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com