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Gerald Kia of North Aurora
- Car Dealers
- North Aurora, IL
About this business
Location details
205 Hansen Blvd, North Aurora, IL, 60542, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
My expierence at Gerald’s was absolutely phenomenal. Michael Gately was super helpful and knowledgeable. He sent pictures to ensure that my desired vehicle was on the lot and made the whole process fun and easy. Total BADA$$ car salesman! 10/10
Business response:
Thank you for leaving us this truly exceptional review, Tabitha. We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Sincerely, Scott Wolf, General Sales Manager, swolf@geraldauto.com
Been a Gerald customer since the 90's - some of those folks are still with the Gerald family of dealerships, I like that. As usual, work done was quick & accurate (alignment), but the inspection found a leak in the power-steering. Service suggested a pump/hose replacement, problem was an O-ring. Do your homework (as with all service suggestions) The other problem found (bad CV joint) is totally correct.They haven't lost me, but left a bad taste from the experience.
Business response:
Thank you for your kind words and the many years of being part of our family! Our free multi-point inspection made you aware of this leak, and for that, I will give my technician the proper credit for finding this. However, I spoke to the technician and let him know we should give a range of possible repairs in situations like this, it could be an o-ring or it could be more in depth. This is where I think we took a wrong turn at Albuquerque because if we would have stated this it would have led to less research on your end. ... read more
Business response:
Thank you for the truly exceptional rating! We appreciate your business! Sincerely, Scott Wolf, General Sales Manager, swolf@geraldauto.com
I have to say that yesterday was the best experience I ever had in purchasing a vehicle and yes I have bought a few over the years. We purchased a 2018 Crosstrek. From the time the inquiry process started till the final signature to close of the deal I am my family were treated as equals just not a sale or commission as I have been by other dealers in the past. I will truly recommend Gerald Auto Group. A shout out goes to Darrell (sales) , Jay, Cora and Erik your all outstanding and we will be back. Thanks again
Friendly workers, clean showroom, quick maintenance service, large waiting room. Thorough review of bill before payment.
Business response:
Cindy, taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know of the truly exceptional service you received! Sincerely, Scott Wolf, General Sales Manager, swolf@geraldauto.com
I can only PRAY the owner of this dealership catches wind of this. In fact, I WILL write a letter. Today I was sent a text from salesman Mike about a 2014 Subaru. I have his number and will gladly share. We texted and I also called him, him saying he was about to call ME. I asked if they were negotiable and he checked with finance manager and came back with a price. We discussed trade in and financing, me already be pre-approved I was curious as to what they offered. I...Continue Reading
Business response:
Dori, I have tried to reach out to you by phone and email and look forward to speaking with you if you give me that opportunity. I am truly sorry that your time and gas was wasted. We did try to reach out to you to let you know that the car may have been sold as a courtesy. I am sorry that you weren’t able to see the message. Unfortunately, we cannot hold used vehicles as they are one of a kind and apologize if that wasn’t communicated to you. We do care about our customers and value their time. I look forward to speaking wi... read more
Every time I get my car serviced here the people who work here make me feel they care. Always good service. A great waiting area as well makes the time go by quickly.
Business response:
We appreciate your input, Anita. Glad to hear that you are consistently impressed with the truly exceptional service we offer here at Gerald Subaru of North Aurora. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Brian Trout Service Manager btrout@geraldauto.com
Business response:
Arlene, we really appreciate you taking the time to leave us such a great review! We're glad you were able to experience the truly exceptional service we love to provide here at Gerald Subaru of North Aurora! We hope to see you soon! Sincerely, Scott Wolf, General Sales Manager, swolf@geraldauto.com
Frequently asked questions about Gerald Kia of North Aurora
How is Gerald Kia of North Aurora rated?
Gerald Kia of North Aurora has a 4.1 star rating with 106 reviews.
When is Gerald Kia of North Aurora open?
Gerald Kia of North Aurora is open now. It will close at 6:00 p.m.
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